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Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Housekeeping Coordinator

Administrative SupportConfirmed live in the last 24 hours
Full-timeSanya, Hainan, ChinaNo salary listedIn-person

About the Job

Requirements

  • The candidate must be conscientious and attentive to detail.
  • The candidate must serve guests modestly and humbly, completing work without unnecessary fuss.
  • The candidate should positively influence the team and enjoy working with people.
  • The candidate's language and communication skills must meet the needs of the role.
  • The candidate must be reliable and able to work without supervision when required.
  • The candidate must remain calm under pressure.
  • The candidate must understand quality and consistently deliver the Pillars and Department LQE’s.

Responsibilities

  • Answer all telephone calls according to procedures.
  • Liaise with other departments and follow up to ensure efficient Housekeeping Department operations.
  • Use the Housekeeping computer functions proficiently.
  • Work independently and handle guest requests and complaints confidently.
  • Conduct a daily inventory of housekeeping keys and pagers after each shift.
  • Coordinate and prepare all blocked arrival rooms, including VIP, individual, and group room reports.
  • Print and monitor daily room discrepancy reports to ensure room status and reports match.
  • Print and prepare all required reports for each shift.
  • Assign guest requests and ensure they are completed within 15 minutes.
  • Control and assign uncovered rooms, do-not-disturb rooms, and rooms refusing service.
  • Update room statuses on the computer as needed.
  • Inform Engineering of maintenance defects and follow up on guest requests.
  • Schedule maintenance work, including window and balcony cleaning, shampooing, carpet spotting, weeding, and floor polishing, for cleaners and contractors.
  • Set and release out-of-order room statuses as needed.
  • Complete handovers at each shift change.
  • Prepare new-arrival rooms for turn-down staff.
  • Print and prepare all reports required for filing at the closing shift.
  • Complete forms required for the FLHESS audit, such as the baby cot checklist.
  • Record lost-and-found items brought down by cleaning staff.
  • Before the third of each month, sort and record unclaimed items from two months earlier.
  • Tidy the office, including the minibar room, before the middle shift ends, and turn off all electrical equipment.
  • Perform other tasks or projects assigned by hotel management.
  • Comply with the relevant provisions of the hotel's Employee Handbook.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size
10,001+
Company stage
IPO
Headquarters
Hong Kong
Founded
1963

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