ServiceNow
Cloud-based digital workflow and automation platform
Manager – GTM - Field Readiness
Hybrid role; requires in-office presence in West Palm Beach, Florida.
About the job
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Proven experience in product release management and launching SaaS offers
- Strong program/project management skills & strong facilitation skills
- Leading diverse, high performing matrixed teams
- Highly analytical, fact driven, and process orientated mindset
- Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
- Well-versed in SaaS business processes and customer lifecycle.
- Ability to challenge the status quo and develop mindshare to drive towards a common goal
- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
- Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
- Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
- Ensuring comprehensive planning including post sale readiness
- Define & manage KPI’s (leading, lagging indicators) across product lifecycle
- Accountable for identifying and driving action plans cross-functionally to improve KPI’s
- Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
- Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
- Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
- Lead NPI launches, refining & optimizing processes
- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
- Deliver progress updates to stakeholders and leadership
- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.
About the company
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Q2 2026 subscription revenue reached $3.877 billion, up 24.5%, with AI ACV above $1 billion.
- Aramco Digital chose ServiceNow across 50-plus countries, validating global enterprise-standard workflow governance.
- Brazil office launch and 1,500-person AI training pipeline deepen talent, localization, and future sales.
What critics are saying
- California WARN filings cut 404 jobs in 2026, signaling integration strain and cost pressure.
- The SEC discloses an unresolved government investigation over the 2023 Army CIO hiring matter.
- Microsoft and Salesforce attack ServiceNow’s control layer; losing AI platform ownership breaks the moat.
What makes ServiceNow unique
- ServiceNow’s September 4, 2026 AI-native platform unifies workflow, data, governance, and execution.
- Armis, Veza, Moveworks, and Sweep extend ServiceNow from ITSM into security and CRM.
- Eight-thousand-eight-hundred-plus enterprise customers create switching costs through embedded approvals, audit trails, and automations.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -2%2 year growth
↑ 0%RoboMQ has launched Hire2Retire IGA on ServiceNow, now available on the ServiceNow Store. The solution pairs a dedicated identity governance engine with ServiceNow's existing workflow capabilities through a two-plane architecture. Hire2Retire functions as the control plane, ingesting HR and applicant tracking system events from over 20 systems and provisioning access across hundreds of applications. ServiceNow serves as the engagement plane, handling approval workflows and audit trails without displacing existing platform investments. The companion app provides automated Joiner-Mover-Leaver processing, role-based and attribute-based access control policy evaluation, and AI-driven entitlement discovery. Unlike enterprise IGA suites requiring professional services, Hire2Retire offers self-service deployment with a no-code interface, targeting mid-market organisations seeking lower total cost of ownership.
The acquisition adds another Israeli company to ServiceNow’s rapidly expanding AI portfolio and comes less than two months after its purchase of ai.work. Sweep has raised $46 million in disclosed funding and builds AI agents that can work across enterprise platforms including ServiceNow, Salesforce and HubSpot.
ServiceNow has signed a collaboration agreement with Aramco Digital to advance AI-powered enterprise transformation across the Aramco ecosystem. Aramco Digital will use the ServiceNow AI Platform to standardise and govern digital workflows across its affiliates, subsidiaries, and joint ventures spanning more than 50 countries. The collaboration could strengthen ServiceNow's competitive position against Salesforce and Microsoft as enterprises increasingly seek unified platforms for AI governance and workflow automation. ServiceNow's AI annual contract value crossed $1 billion in the second quarter of 2026, whilst net new AI annual contract value increased more than 40% sequentially. Deals containing five or more ServiceNow AI products grew 5.5 times year over year. The company's subscription revenues rose 24.5% year over year to $3.88 billion.
Jim Cramer advised investors to sell half their ServiceNow holdings and let the remainder run during the 25 August Mad Money Lightning Round. The enterprise software company hit $239.62 in January 2025 before dropping to roughly $81 in mid-April 2026. It has since recovered to $125.80. Cramer's recommendation follows ServiceNow's strong Q2 2026 results reported on 22 July. Subscription revenues grew 24.5% year-over-year to $3.877 billion, whilst the company's AI platform crossed $1 billion in annual contract value. Agentic deployments increased ninefold in nine months. Following the earnings, Bank of America raised its price target to $150 from $130, maintaining a Buy rating and citing ServiceNow's positioning in enterprise agentic AI.
Salesforce and ServiceNow both surpassed $1 billion in AI revenue but are taking different paths. Salesforce reported $11.13 billion in revenue, up 13%, with $6.7 billion in operating cash flow and a $25 billion share buyback. Its Agentforce and Data 360 products generated $3.4 billion in AI and data annual recurring revenue. ServiceNow grew faster, with subscription revenue of $3.877 billion, up 24.5%. The company secured 123 deals worth over $1 million and saw agentic deployments increase ninefold in nine months. However, operating income fell 54.75% due to acquisition costs. The companies' strategies differ: Salesforce focuses on agentic CRM, whilst ServiceNow positions itself as an AI control platform. This is reflected in their valuations, with Salesforce trading at 23 times trailing P/E versus ServiceNow's 75 times.