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TaskUs

BPO providing end-to-end customer experience management

Vice President Talent Acquisition

Generalist RecruitingConfirmed live in the last 24 hours
Part-timeNo salary listed

About the Job

Requirements

  • At least 10 years of leadership experience in talent acquisition, including at least 8 years leading high-volume hiring across multiple locations in the Philippines.
  • Experience building and scaling talent acquisition functions in BPO/outsourcing, shared services, or high-growth technology or service industries.
  • Strong command of AI-powered sourcing, automation tools, and modern applicant tracking systems such as Workday and Talkpush.
  • Deep expertise in recruitment metrics, funnel optimization, budgeting, and strategic reporting.
  • Exceptional communication and influencing skills, with the ability to engage at the executive level.
  • A track record of leading through change, building capability, and executing large-scale transformation initiatives.
  • Strong understanding of labor market dynamics in India, with a focus on regional recruitment strategies.

Responsibilities

  • Lead and scale high-volume recruitment across all Philippines and Southeast Asia delivery sites, aligning hiring with business growth goals.
  • Own and drive the talent acquisition roadmap, including end-to-end virtualization, automation, and AI adoption in hiring workflows.
  • Provide strategic direction for transformation initiatives focused on process optimization, cost efficiency, and experience design.
  • Advise operations and business leaders, aligning recruitment strategies with business priorities and workforce planning.
  • Translate business goals into scalable hiring plans that adapt to evolving market demands and client expansion.
  • Partner with Workforce Management, Operations, Finance, HR, and related departments to ensure alignment and forecasting accuracy.
  • Champion AI, recruitment analytics, and automation to drive faster, higher-quality, and more inclusive hiring decisions.
  • Evaluate, select, and implement applicant tracking platforms, dashboards, and virtual hiring tools for scale and efficiency.
  • Establish key performance indicators, dashboards, and reporting frameworks to build a data-driven recruitment culture and enable proactive performance management.
  • Design an engaging and inclusive candidate journey from first contact to onboarding, using digital channels and human-centered design.
  • Drive employer branding initiatives to position TaskUs as an employer of choice across diverse talent communities in India.
  • Build partnerships with talent ecosystems, universities, and online platforms to deepen reach and enhance brand visibility.
  • Lead and mentor teams across locations.
  • Foster a high-performance culture with accountability, coaching, and career development pathways.
  • Drive diversity, equity, and inclusion hiring strategies and build diverse, high-quality talent pipelines across business lines.

Desired Qualifications

  • Industry background in healthcare, telecommunications, travel, banking, financial services and insurance, audio/video, or similar customer experience-led verticals.
  • Exposure to hyper-growth, start-up, or scale-up environments and the ability to adapt recruitment strategy quickly.
  • Experience with international hiring and/or supporting global talent acquisition delivery models.
  • Experience scaling recruitment efforts across all Southeast Asia locations.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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