Aftersales Manager
Lookers
Aftersales Manager
Lookers
UK automotive retailer with multiple brands
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Birmingham Vauxhall & Changan
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: up to £70,000 OTE (including basic up to £45,000 - £55,000 DOE, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.
As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
Health & Wellbeing:
Financial Wellbeing:
Leisure & Lifestyle:
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.
Explore more opportunities at Lookers