Partner Sales Manager

About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Broadvoice is hiring a Partner Sales Manager to ensure the deals our partners bring in are quoted, priced and closed. We sell our AI-powered contact center and communications solutions through a partner network, and that partner deal flow is high-volume, fast-moving and urgent.

While our Channel Managers focus on finding and growing the right partners, you’ll set pricing within approved limits and keep partner reps selling. Along the way, you’ll gain front-line experience selling AI technology, with a clear path to promotion within Channel Sales. This role comes with a base salary, commissions, plus benefits.

The challenge: requests arrive in high volume, all marked urgent, so you’ll need to prioritize every day. You’ll also cover for Channel Managers when they’re out, picking up their partner deal flow on short notice.

Success looks like 100+ accurate quotes in your first three months and 20 partners actively selling with you by month six with turnaround fast enough that partner reps come to you first.

LOCATION: This is a remote role based in the US with preference for candidates who reside in the territory, which covers the Mid-West down through the South-East.

KEY RESPONSIBILITIES

• Turn partner and customer requests into accurate quotes and proposals, in a timely manner.
• Drive a high volume of deals alongside partner reps from quote to signature, setting pricing and discounts within approved limits.
• Review partner orders before submission so accounts activate cleanly, without rework.
• Manage a growing book of newly activated accounts with the partner rep, handling adds, changes and follow-up so accounts stay active and grow.
• Engage reps at assigned partners and help them quote and sell Broadvoice’s AI-powered CX solutions.
• Determine partner eligibility for SPIFs based on program rules.
• Serve as backup for Channel Managers during absences, keeping their partner deals moving without interruption.

QUALIFICATIONS

What you need

• Detail-oriented
• Highly organized
• B2B sales or sales-support experience building quotes and proposals for business customers.
• Experience selling or supporting the sale of telecom, UCaaS (cloud phone systems) or CCaaS (cloud contact center) solutions.
• Account management experience: keeping existing business accounts active, growing and renewing after the sale.
• Based in the US Central or Eastern time zone and able to travel up to 15% of the time.
• Channel sales experience: selling through partners, agents or resellers.
• Excellent verbal and written communication skills
• Exceptional relationship-building and communication skills

Nice to have (we’ll teach the rest)

• Experience independently closing deals in a fast-paced, high-volume sales environment, including making pricing and discount decisions
• Salesforce or another CRM experience
• B2B SaaS experience

Don’t check every box? If you meet most of the requirements above, we’d still like to hear from you.

WHY BROADVOICE

We're not just building communication tools; we're creating the future of connection. And we need people who want to build it with us.

Own Your Growth
No cookie-cutter career paths here. Broadvoice promotes from within, and you'll work every day alongside the Channel Managers and Channel Sales leadership you could grow toward. You'll get real mentorship, real resources, and the autonomy to own your outcomes.

Work on Your Terms
Remote-first isn't a perk we bolted on, it's how we operate. We trust you to deliver, wherever you do your best work.

A Team Built Different
Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You'll be surrounded by people who've got your back and push you to do better work.

Impact You Can Point To
Your ideas won't get lost in the shuffle. You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.

If you're a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you. Apply now and lead the charge with us.

Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities. Broadvoice does not sponsor work visas.