Operations Coordinator-3rd Shift

While this is a hybrid position, successful candidates must be able to commute to Akron, OH based on business needs.

POSITION OVERVIEW:
Requires multiple skill sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various skill sets can run congruently during any given interaction and typically occurs in a very fast paced environment requiring quick and accurate response times. Required to have general knowledge of all aspects of the operations arena, specifically fleet operations, dispatch and account management, in order to provide an exceptional and seamless experience for the customer and the fleet.

ESSENTIAL FUNCTIONS

• Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries. Follow all guidelines and operational procedures specific to Transportation Security Administration (TSA), HazMat, International, and Department of Transportation (DOT) regulations. Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach. Monitors the progress of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications. Interacts and communicates with internal and external fleet.
• Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response and elevates to the appropriate level when necessary.
• Locates and secures trucks in a timely fashion from both internal and external fleet networks. Utilizes all resources available to effectively dispatch shipments via an automated or manual process. Ability to monitor and respond to any issues that arise during a shipment. Interacts with fleet resources and outside vendors for the purpose of negotiating. Understands overall fleet operations to identify and address capacity requirements, the need for truck relocation, pay implications, and overall asset utilization.
• Performs other duties as assigned.

MINIMUM QUALIFICATION

High school diploma

0-1 years customer service, operations or sales experience

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service / Fleet Operations / Sales

Must be flexible to work in an extremely fast paced environment incorporating time management, multi-tasking and prioritization skills.

Sales and negotiation skills to be utilized with customers, independent owner operators and vendors.

Excellent written and verbal communication skills

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current  starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors  permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.  The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. 

Pay Range: $15.80- $20.25 depending on experience. 230 FedEx Custom CriticalFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.