Enterprise App Admin - Multiple Teams

Finance Applications Administrator

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking an experienced Finance Applications Administrator to join our Finance Systems team. This role is responsible for the hands-on administration, configuration, and support of the applications that power Five9’s procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.

The ideal candidate will have several years of hands-on experience administering finance or business applications. They bring strong attention to detail across system configuration, security, and data quality, and the communication skills needed to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors across a global organization. This is an individual-contributor role rather than a people-management position.

The position is based in Bangalore/Chennai in India, is a hybrid role combining in-office and work-from-home days, and requires regular overlap with United States business hours, with candidates expected to work until approximately 11:30 PM India Standard Time (IST) when needed.

Key Responsibilities
• Serve as the primary hands-on administrator for Coupa and Ramp, including system configuration, security roles, workflows, and approval routing.
• Administer and support additional finance and business applications — including NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning — as assigned.
• Configure and maintain system security roles, permissions, and access controls across supported applications in accordance with least privilege principles.
• Design, configure, and maintain workflows and approval routing that support procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.
• Maintain and support finance integrations, including Coupa- and Ramp-related integrations and other finance integrations with NetSuite, partnering with Business Technology and InfoSec as needed.
• Plan and execute system testing, patches, upgrades, and releases, minimizing disruption to end users and business processes. The New CX Starts Here
• Monitor and improve data quality across finance applications, identifying and resolving data integrity issues.
• Build and maintain reports and dashboards that support Finance, Procurement, Payroll, and Sales Operations stakeholders.
• Create and maintain system documentation, configuration records, and process guides.
• Provide day-to-day user support, training, and troubleshooting for finance application users across the organization.
• Manage relationships with application vendors, including support escalations, renewals, and roadmap discussions.
• Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to gather requirements and translate them into system configurations.
• Support Five9’s AI Centre of Excellence by identifying and supporting opportunities to leverage AI to automate expense management, procure-to-pay, and bill-to-cash related processes.
• Stay current with new features and releases across supported platforms, recommending improvements where appropriate.

Key Requirements:
• Hands-on Coupa and Ramp administration experience, including system configuration, security roles, and workflow management.
• At least 5 years of hands-on experience administering finance or business applications in a similar role.
• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Working knowledge of financial business processes, including procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning.
• Experience managing system configuration, security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, user support, and vendor relationships.
• Strong communication skills and the ability to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors.
• Ability to work independently and manage competing priorities in a fast-paced, global environment. The New CX Starts Here

Preferred:
• Coupa and Ramp certifications are strongly preferred.
• Egencia administration experience and a relevant certification are highly desired.
• Experience administering LogiSense is a significant advantage and a major plus.
• Experience with Replicon, Xactly, Avalara AvaTax, or Workday Adaptive Planning is a plus.
• Experience with sales compensation platforms such as Xactly is a plus.
• Experience with time tracking or payroll-related platforms such as Replicon or Deel is a plus.
• Strong analytical and communication skills, with the ability to work independently across a
distributed, global team.

Why You’ll Love This Role:
• You will play a key hands-on role in administering and improving the finance systems that power Five9’s core business operations.
• You will build deep expertise in Coupa, Ramp and a broader portfolio of finance and business applications used across the enterprise.
• You will collaborate with cross-functional teams across the enterprise, including Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec.
• You will use cutting-edge technologies, including AI, to help accelerate month-end close processes and create great employee experiences in the travel and expense domains.
• If you enjoy solving practical, cross-functional problems and keeping business-critical systems running smoothly, this role offers strong ownership and growth opportunities.