Senior Manager - Quality Assurance

Overview

ROLE AT A GLANCE:

Senior Manger Quality Assures In this role, you will be responsible for developing and executing the quality assurance strategy, ensuring compliance with global quality standards and regulatory requirements, and leading a team of quality professionals. In this highly visible leadership role, you will work closely with Operations, Quality Assurance, Sourcing, Supply Chain, Engineering, and external regulatory authorities to safeguard product quality from incoming materials through to finished goods.

HOW YOULL MAKE AN IMPACT:

Quality Leadership & Strategy:

• Develop and implement the Quality Assurance strategy in line with Herbalife global quality standards and business objectives.
• Translate strategic goals into operational plans, priorities, and budgets.
• Drive a culture of quality, accountability, and continuous improvement throughout the organization.
• Act as a key decision maker for quality-related matters across the contract manufacturing site, supplier quality.

Quality Assurance Operations:

• Oversee all QA activities related to incoming materials, in-process testing, environmental monitoring, and finished product testing.
• Ensure accurate, timely, and compliant product and material release processes.
• Lead investigations related to non-conformances, deviations, OOS results, and customer complaints.

Supplier Quality

• Provide strategic and functional leadership for Supplier Quality Assurance activities across contract Manufactures and suppliers.
• Lead and develop a team of Supplier Quality supervisors/ Manager across multiple manufacturing locations and geographies, fostering professional growth and high performance.
• Monitor supplier performance and communicate quality trends, risks, and improvement opportunities to senior leadership.
• Evaluate and approve supplier-initiated changes, including:
• New supplier approvals
• Alternate material qualifications
• Manufacturing process changes
• Site transfers and modifications

People Leadership:

• Lead, coach, and develop a high-performing Quality Assurance team.
• Drive employee engagement, performance management, and talent development. Promote a collaborative culture focused on innovation, learning, and operational excellence.
• Build strong partnerships across the contract manufacturing site and within Herbalife global quality network.

TEAM DYNAMICS:

• Partner with Manufacturing, Sourcing R&D, Technical Centers, Regulatory, Marketing, Global Sourcing, and contract manufacturers to address quality related requirements throughout manufacturing of product.
• Provide technical support product risks, design considerations, quality expectations, and potential trade-offs to enable sound cross-functional decisions.
• Engage effectively with global stakeholders across cultures and time zones, fostering clear communication, accountability, and timely resolution of technical and operational challenges.
• Drive alignment and consensus across functions on product design, risk management, quality, cost, and commercialization priorities, balancing business needs with technical and compliance requirements.

LEADERSHIP AND SUPERVISORY RESPONSIBILITIES:

• Will Supervise staff 10-15 direct and indirect reports
• Provides functional and project leadership by delivering Design Assurance guidance, driving risk resolution and consensus, and influencing cross-functional teams through development, commercialization, NPI, and validation activities.

QUALIFICATIONS FOR SUCCESS:

Education:

• Bachelor’s degree in Dairy Science, Food Science, Pharmacy/B.Pharm, Chemical Engineering, or a closely related discipline.
• Master’s degree preferred.

Experience:

• 15+ years of experience
• Proven experience managing HACCP systems and food safety programs.
• Experience leading audits and regulatory inspections.
• Demonstrated success driving compliance and continuous improvement initiatives. Working knowledge of FMEA, risk assessment, and HACCP.
• Understanding of quality management system (QMS) and regulatory requirements. Knowledge of food ingredients, nutrient function, product calculations, and data analysis. Ability to write concise technical documentation and communicate effectively with global, cross-cultural stakeholders.

Skills/Certifications:

• Knowledge of applicable food and product regulations and policies, including labeling, process, and product relationships; familiarity with regulatory standards and requirements relevant to nutritional products, including infant formula where applicable.
• Significant experience within food manufacturing, regulated environments or quality leadership roles.
• Proven experience managing HACCP systems and food safety programs.
• Experience leading audits and regulatory inspections.
• Demonstrated success driving compliance and continuous improvement initiatives. Working knowledge of FMEA, risk assessment, and HACCP.
• Understanding of quality management system (QMS) and regulatory requirements. Knowledge of food ingredients, nutrient function, product calculations, and data analysis. Ability to write concise technical documentation and communicate effectively with global, cross-cultural stakeholders.
• Significant experience within food manufacturing, regulated environments or quality leadership roles.