Dairy Lead

Responsibilities

Job Summary: As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Key Responsibilities & Essential Functions:

Store Lead Operations / Training:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety:

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites:
BAKERY:

• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store

BEAUTY:

• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

DELI:

• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

PREPARED FOODS:

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

PRODUCE:

• Lead (department)
• Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production)
• Serves as dedicated lead over the in-store production work & Production Partners
• Spends majority of time with processing team engaged in Daily Sequence of Tasks

TEXAS BACKYARD:

• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

Knowledge/Skills/Abilities:

• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Communication and interpersonal skills

Education:

• Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training

Licenses/Certifications:

• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department?
  Bakery:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, reach at shoulder, bend
  * Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
  
  Beauty / Drugstore / General Merchandise:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions, loud noise, ambient temperatures
  COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
  DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
  GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
  
  Dairy / Frozen / Grocery:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold conditions, loud noise
  DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
  FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
  GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
  
  Deli:
  * Constantly reach at waist, grasp
  * Frequently stand, walk, stoop
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
  
  Entertainment / Nature's Harvest:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to loud noise
  ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs
  NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs
  
  Floral:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Frequently be exposed to cold conditions
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet, cold, hot conditions, loud noise
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs
  
  Seafood:
  * Constantly reach at waist
  * Frequently stand, walk, pivot, push / pull with arms, grasp
  * Frequently be exposed to wet and cold
  * Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  * Occasionally be exposed to hot conditions, loud noise, ambient temperatures
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs
  
  Showtime:
  * Constantly stand, reach at waist, grasp
  * Frequently stand, walk, pivot, push / pull with arms, grasp
  * Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
  * Occasionally be exposed to loud noise
  * Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs
  
  Texas Backyard:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Frequently be exposed to ambient temperatures
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to wet conditions and loud noise
  * Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 9/1/2022