Order-to-Cash Lead - Order-to-Cash

Role Overview

Order-to-Cash (O2C) Lead will be responsible to lead the full Order-to-Cash cycle for Reolink Group – including billing, credit management, accounts receivable, cash application, dispute resolution, and revenue realization – to ensure accurate invoicing, disciplined collections, controlled credit exposure, and optimized working capital for all global entities.

Job Responsibilities

• Lead the full global O2C process covering order validation, invoicing, AR booking, collections tracking, cash allocation, credit management, and dispute handling.
• Oversee issuance of all customer invoices/credit notes across regions and channels (online, wholesale, distribution) and ensure correct tax, currency, and terms.
• Set, monitor, and enforce global credit policies: credit limits, payment terms (Net X), and enforcement of credit holds for high-risk accounts.
• Own AR aging control: actively drive collections, escalate overdue accounts, and coordinate with sales teams to resolve commercial disputes.
• Implement and manage cash application processes, including matching incoming bank receipts, marketplace payouts (Amazon / Shopee / etc.), chargebacks, deductions, and short payments.
• Drive DSO performance: analyze overdue buckets, root causes, and recommend corrective actions to improve cash conversion.
• Ensure revenue cut-off and billing completeness at month-end; work with R2R to ensure revenue recognition aligns with delivery / performance obligations.
• Standardize dispute resolution workflow (e.g. short shipment claims, pricing discrepancies, returns), and track resolution turnaround time.
• Develop and maintain standard O2C SOPs, escalation matrices, service level agreements (SLAs) and KPIs for each region / channel.
• Oversee O2C process automation: e-invoicing, dunning automation, auto cash-application, reconciliation against marketplace statements, and RPA-driven reminders.
• Ensure compliance with internal controls, audit requirements, and external regulatory/tax rules relating to invoicing, indirect tax (VAT/GST), and refund handling.
• Produce regular management reporting and dashboards for CFO / FP&A: AR aging, DSO trend, top delinquent customers, return/chargeback ratio, unallocated cash.

Requirements

• 8+ years hands-on experience in Accounts Receivable / O2C / Credit Control / Cash Application in a multinational or high-volume transactional environment.
• Strong exposure to multi-currency AR, cross-border billing, and international customer terms.
• Experience managing receivables from e-commerce marketplaces / platforms / payment gateways (e.g. Amazon, Shopee, Lazada, Stripe, PayPal) and reconciling settlement statements.
• Proven track record of implementing collections strategy and improving DSO.
• Direct involvement in cash allocation, deductions/claims management, chargeback handling, and dispute escalation.
• Familiarity with revenue cut-off principles and coordination with the Record-to-Report function for period-end close.
• Strong working knowledge of ERP AR modules (SAP / Oracle / NetSuite or equivalent).
• Experience with O2C automation tools such as dunning engines, cash-app matching engines, OCR/remittance capture, RPA bots, or portals.
• Comfortable working with large transaction volumes, high invoice counts, and strict month-end timelines.

Qualifications / Certifications

• Degree in Accounting, Finance, Business Administration, or related discipline.
• Professional certification (e.g. CMA, CPA, ACCA) is an advantage but not mandatory if the candidate has very strong O2C/AR background.
• Strong Excel skills (aging modelling, cash allocation tracking, pivot analysis).
• Familiarity with BI dashboards (Power BI / Tableau) for receivables and cash KPIs.
• Knowledge of indirect tax (VAT/GST) and invoicing compliance rules across different jurisdictions is preferred.
• Experience in a shared services / centralized finance hub is preferred.