HR Services Specialist
Kyndryl
HR Services Specialist
Kyndryl
Managed IT infrastructure and cloud services
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The HR Services Specialist – EMEA Case Management & Operations (Italian Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team. The position combines HR case management with employee data and document management, ensuring consistent and high‑quality HR service delivery across multiple EMEA countries.
The role is responsible for handling employee and manager inquiries through MyKyndryl and the HR ticketing system, managing HR cases end‑to‑end in line with defined SLAs and service standards. This includes resolving requests related to employee lifecycle events, payroll‑adjacent inquiries, benefits, and HR process guidance.
In addition to case handling, the role includes HR operations activities, such as maintaining employee data accuracy, processing HR documentation, and supporting document management tasks in HR systems. The specialist ensures that employee records are correct, complete, and compliant with internal and local requirements.
The role supports Italian and French speaking markets while contributing to broader EMEA coverage. It requires close collaboration with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams to resolve complex cases, manage dependencies, and ensure smooth handovers. The specialist also contributes to knowledge article maintenance, identification of recurring issues, and continuous improvement of HR service delivery and operational processes.
Who You Are
Required
Experience in HR Operations or HR Services, ideally combining case management and operational HR activities.
Strong understanding of HR case handling, employee data management, and document processing.
Experience working with MyKyndryl or similar HR service portals and ticketing systems.
Ability to manage HR cases independently while ensuring accuracy, SLA compliance, and positive employee experience.
Experience collaborating with Payroll, HRBPs, and other HR stakeholders.
Strong attention to detail and accountability for data accuracy.
Fluent English and fluent Italian (written and spoken).
Preferred
Experience in multi‑country EMEA HR operations.
Familiarity with ServiceNow or similar HR case management tools.
Experience working with Workday or HR master data systems.
Exposure to process changes, transitions, or service improvements.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl provides managed IT infrastructure services for large enterprises, helping them run and modernize their technology environments. Its offerings cover cloud adoption, cybersecurity, security operations, and digital workplace services, all delivered under long-term managed-service contracts. The company works by partnering with major technology providers (including Microsoft) to offer integrated, end-to-end solutions, often complemented by a new security operations center (SOC) and other security capabilities. This focus sets it apart from competitors through scale, enterprise-grade governance, and a history rooted in IBM’s infrastructure services, now independent but aligned with large technology partners. The goal is to support digital transformation by providing reliable, scalable, and secure infrastructure management that enables enterprises to operate efficiently and securely in a cloud-enabled world.
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