Sales Associate

Job Description Summary

We elevate Kansas City through soccer experiences and create memories through personalized touchpoints with our club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Sporting Kansas City’s values are to be experience obsessed, high performance in all that we do, exemplify accountability, demonstrate integrity and to always put the club first.

The Sporting Kansas City Sales Associate is responsible for following all sales protocols in pursuing prospects to meet and exceed group, partial packages, premium seats, and season ticket sales goals. The Sales Associate will serve as the primary sales and marketing contact for all clients, maintaining continued communication.

Job Description

Essential Functions

• Use strategic telemarketing, email and face-to-face appointments to contact potential clients.
• Successfully complete an 8-10 month training program.
• Attend weekly meetings and role-play training sessions conducted by the Sales Leader.
• Build trust and a professional business relationship with all clients.
• Prospect new clients by networking throughout the community.
• Sell a full menu of ticket plans including, but not limited to, single games, premium inventory, season tickets, partial plans and group tickets to both business and individual consumers.
• Consistently touch base with clients to pass along relevant information in order to convert them into ticket buyers.
• Educate clients about potential ticket upgrades with the ultimate goal of increasing revenue.
• Develop and plan group events to create a unique experience for a group.
• Coordinate with clients to plan times to meet and greet during Sporting Kansas City games.
• Host clients on the field for post-game photo opportunities.
• Reach out to clients after game day to ensure they had the best possible fan experience.
• Show empathy to clients who may be upset, making sure to turn tragic moments into magic moments.
• Perform various game day duties.
• Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
• Perform other related tasks as assigned.

Personal Attributes

• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize responsibilities, manage competing deadlines, and make sound decisions in a fast-paced professional sports environment.
• Self-motivated, results-driven, and committed to achieving individual and organizational goals.
• Confident, professional, and persuasive, with the ability to build relationships and influence others.
• Ability to perform under pressure and adapt to the changing demands of the sports industry.
• Strong time management skills with the ability to manage multiple priorities while maintaining attention to detail.
• Proven ability to build and maintain relationships with clients, partners, and key stakeholders.
• Approachable, collaborative, and diplomatic when working with colleagues, clients, and external partners.
• Maintains a professional demeanor and represents the organization positively in all interactions.
• Energetic, enthusiastic, and creative, with a passion for sports and delivering exceptional results.

• Team-oriented mindset with a willingness to collaborate across departments to support organizational success.

Skills and Experience

• Bachelor’s Degree in Business, Marketing, Sports Management or other related field required.
• Prior experience in a professional atmosphere preferred.
• Demonstrated understanding and application of effective selling strategies and techniques, or open to learning.
• Awareness of sports industry development.
• Demonstrated excellent written and verbal communication skills.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.

Work Environment and Schedule

Availability for home matches, selected events, evenings, weekends, and holidays is required as business needs dictate. Travel may be required. Work occurs in office, stadium, and event settings, including outdoors. Essential responsibilities must be performed with or without reasonable accommodation.

Sporting Kansas City is an equal opportunity employer. We strive to create an empowering environment for a diverse and inclusive team of associates who make a positive impact on our club and our community. Individuals from all backgrounds are encouraged to apply.