Software Engineer - Customer Support
About the job
- A bachelor's degree is required; an advanced degree is mentioned.
- At least 2 years of experience in software application work is required; Senior Engineer candidates require 6 or more years.
- Experience in software product support is required.
- Experience with JavaScript and Python is required.
- Proficiency with test automation is required.
- Proven experience working across organizations is required.
- Ability to work effectively in a dynamic, fast-paced environment is required.
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers in building their own applications.
- Debug, troubleshoot, modify, and unit-test applications.
- Assess and prioritize customer product change requests and validate them in advance of customer delivery.
- Research problems thoroughly and clearly characterize issues reported by customers and partners.
- Contribute industry best practices and tools to improve the C3 AI customer support organization and customer support experiences.
- Demonstrate professionalism and courtesy in interactions with customers, partners, and internal teams.
- Work with Product, Engineering, and Customer Services teams to implement and validate solutions and document them when necessary.
- Experience supporting or deploying enterprise-scale applications in production.
- Experience working in a customer-facing technical role, such as support, forward-deployed engineering, or solutions/services engineering.
- Experience administering support and issue-tracking tools such as Zendesk and Jira, including configuring triggers, automations, and workflows.
About the company
C3.ai builds software that large companies and government agencies use to create and run AI applications, and it sells ready-made AI apps for industries such as manufacturing, energy, and defense. When it listed on the New York Stock Exchange in 2020 under the ticker AI, its shares more than doubled on the first day. Its platform pulls data from business systems and equipment sensors into one shared model, and its apps predict machine failures, plan inventory, and schedule production. Customers pay mainly through subscriptions, and its C3 Code tool builds apps from plain-English requests. Tom Siebel, who earlier founded Siebel Systems and sold it to Oracle, started C3.ai in 2009, and it is based in Redwood City, California.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Redwood City, California
Founded
2009
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Simplify's Take
What believers are saying
- Defense work is surging: new federal contract value rose 138% year over year in the quarter ending July 2026.
- Runway is long: C3.ai held $651 million and took in more cash than it spent in the July 2026 quarter.
- Partners bring in most deals: 89% of new contract value in late 2025 came through Microsoft, AWS and other partners.
What critics are saying
- Job security has slipped: C3.ai cut 26% of its staff in February 2026, as quarterly revenue fell 46%.
- Stock grants have lost value: C3.ai shares fell 40% in the year to October 2026, while rival Palantir's rose 7%.
- Expect daily office work: headquarters job posts in October 2026 require being onsite in Redwood City five days a week.
What makes C3.ai unique
- The Air Force depends on it: the service's standard maintenance-prediction system runs on C3.ai, under a $450 million contract cap.
- Oil and gas is a built-in market: oilfield-services giant Baker Hughes co-sells C3.ai's software under a deal through June 2028.
- Industry veterans lead its projects: 16 of 92 October 2026 openings seek specialists in steel, refining, farming and other fields.
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Benefits
Education - Lifelong learning is a part of C3 AI. That's why we will cover the total cost for employees to earn a master's degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant.
Relax and recharge - In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave.
Training - C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses.
Health coverage - C3 AI offers competitive coverage. Our program includes medical, dental, and vision.
401K - C3 AI offers fund options via Charles Schwab for retirement savings.
Equity - Restricted stock units are granted to all full-time C3 AI employees.
Free gym membership - To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility.
Catered lunches daily - C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas.
Commuter check program - C3 AI offers tax saving commuter benefits program.
Travel assistance - Employees are provided global health insurance while traveling for business
Ping-pong and pool tables - C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them.
Friday happy hour - Relax and unwind at the end of the week at C3's weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office.
Flexible spending accounts - C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it.
Life insurance - C3 AI offers short term / long term disability, life insurance and AD&D insurance.
Additional leave benefits - C3 AI offers paid time off for bereavement and jury leave.
Continental breakfast - It's the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee.
Growth & Insights and Company News
6 month growth
-1%1 year growth
4%2 year growth
7%C3.ai shares edged higher on October 12 after Northland Capital upgraded the enterprise software company to "Outperform" and raised its price target to $16. That implies upside of more than 40% on the previous close. The shares already trade about 53% above their year-to-date low. Analyst Michael Latimore points to C3 Code, a new platform he believes can cut the development of agentic AI applications from months to days. Users describe an application in plain language, and autonomous agents do the building. He also cited the company's Accelerator marketing program. Its first event drew 110 participants from 46 companies, and three more have followed. Other analysts are more cautious. The consensus rating is "Hold," with a mean price target of about $8.9.
Velotic appoints former C3 AI President and Chief Product Officer Houman Behzadi to its Board of Directors as it builds out Industrial Intelligence. 5 hours ago Velotic has appointed Houman Behzadi, former President and Chief Product Officer at C3 AI, to its Board of Directors. Velotic has announced that Houman Behzadi has joined its Board of Directors. With more than two decades of enterprise software leadership, Behzadi brings deep experience of taking AI from technology into enterprise deployment. That experience will support Velotic as it builds on its proven industrial software foundation and advances its vision for Industrial Intelligence. Behzadi was President and Chief Product Officer at C3 AI, where he helped build and scale the company from its early stages through its initial public offering in 2020. He joined in 2010, initially focused on scaling its product and engineering organisations before taking on broader responsibilities across the company. During his time there, C3 AI developed its enterprise AI platform and a portfolio of prebuilt applications for complex operational challenges across industries, including equipment reliability, supply chain optimisation and energy management. Earlier in his career, he held product and software leadership roles at Siebel Systems and Oracle, and he is a named inventor on multiple patents related to enterprise AI and IoT technologies. "Houman knows what it takes to turn AI from a promising demo into software that people can actually use in real-world environments," said Brian Shepherd, CEO of Velotic. "He has built products, led engineering teams and worked with large enterprises through the hard part of putting AI into production. That experience will be incredibly useful as we help customers turn Industrial Intelligence into action." "Industrial organizations already have enormous amounts of data and operational knowledge. The opportunity is to put both to work," said Behzadi. "Velotic starts with proven technology that already connects to the equipment, systems, and workflows at the heart of industrial operations. That creates a powerful foundation for turning operational context into intelligence, decisions, and action. I am excited to help the team build on that foundation." Behzadi's appointment comes as Velotic expands its industrial AI capabilities, most recently with new agentic AI capabilities released in ThingWorx in September. Velotic was formed in March 2026 by bringing together Proficy, formerly part of GE Vernova, with Kepware and ThingWorx, formerly part of PTC. The TPG-backed company generates more than $300 million in revenue and serves more than 8,000 customers across manufacturing, energy, utilities, infrastructure and other critical industries.
C3.ai reported mixed fiscal first-quarter results, with revenue of $52.4 million falling 25% year-over-year but landing within guidance. Subscription revenue comprised 94% of total revenue at $49.2 million. The quarter showed encouraging signs. Bookings surged 73% sequentially, the company signed 22 agreements, and free cash flow turned positive at $2.1 million versus negative $34.3 million last year. Non-GAAP operating loss narrowed 33% sequentially to $36.2 million. However, challenges remain. GAAP gross margin stood at just 32%, and the company posted a $92.8 million GAAP net loss. Management maintained full-year revenue guidance of $210 million to $240 million, suggesting no quick return to prior growth levels. Hedge fund holdings increased modestly, with 29 funds holding shares in Q2 versus 25 in Q1. Short interest remains high at 42.14% of float.
C3.ai narrows losses, posts Q1 earnings beat amid revenue decline. The enterprise AI company delivered positive free cash flow for the first time, but a 25% revenue drop year-over-year kept investors cautious after hours. 2 hours ago Sponsored: CoW Swap - Swap Without Paying Gas Swap Now! C3.ai managed to beat Wall Street estimates on both the top and bottom lines for its fiscal first quarter, narrowing its losses and flipping free cash flow positive for the first time in the company's public history. The reward for all that progress? Shares trading below $10 in after-hours action. The enterprise AI software company reported total revenue of $52.4 million for the quarter ending July 31, 2026, edging past analyst consensus expectations that ranged between $52.0 million and $52.3 million. The catch: that figure represents a steep decline from the $70.3 million C3.ai pulled in during the same quarter a year ago, a roughly 25% drop that no amount of earnings-beat confetti can fully obscure. The numbers behind the narrowing losses. On the profitability front, the picture was more encouraging. C3.ai's non-GAAP operating loss came in at $36.2 million, which beat the company's own guidance midpoint by $8.3 million. Non-GAAP net loss per share landed at $0.20, compared to a consensus estimate of $0.25. The standout metric was free cash flow, which turned positive at $2.1 million. For context, C3.ai burned through $34.3 million in the year-ago quarter. Going from negative $34.3 million to positive $2.1 million in twelve months is a $36.4 million swing. The company's recent restructuring slashed headcount by approximately 40%, projecting annualized cost savings of around $135 million. The company's balance sheet remains healthy, with $651.1 million in cash. Bookings surge paints a different picture than revenue. Perhaps the most compelling data point in the entire report: bookings surged 73% quarter-over-quarter. The company closed 22 enterprise agreements during the period, including deals with Ford, Johnson & Johnson, and multiple US federal agencies. Federal bookings specifically grew 138% year-over-year. The disconnect between surging bookings and declining revenue is worth understanding. Enterprise software deals, particularly large ones with government agencies, often take quarters to ramp into recognized revenue. A deal signed in Q1 might not show up meaningfully on the income statement until Q3 or Q4. What the guidance says about the road ahead. C3.ai set Q2 FY2027 revenue expectations between $51 million and $55 million. For the full fiscal year 2027, the company projected total revenue between $210 million and $240 million. Shares of C3.ai closed at $10.52 on September 2, 2026, before sliding lower in after-hours trading to below $10. Disclosure: This article was edited by Editorial Team. For more information on how Crypto Briefing create and review content, see its Editorial Policy.
C3.ai reported second-quarter revenue of $52.38 million, meeting analyst expectations but marking a 25.5% year-on-year decline. The enterprise AI software company posted a non-GAAP loss of $0.20 per share, better than the $0.26 loss analysts anticipated. The company's guidance disappointed investors, with projected third-quarter revenue of $53 million falling 8% below analyst estimates. Management reaffirmed full-year revenue guidance of $225 million at the midpoint, suggesting a 29.5% year-on-year decline next quarter. Over the past two years, C3.ai's revenue has fallen 15.5% annually, reversing earlier growth. Operating margin declined to negative 188% from negative 178% in the prior-year quarter. Free cash flow improved to $2.06 million from negative $54.76 million in the previous quarter.