C3.ai

Builds ready-made AI apps for industry and defense

Software Engineer - Customer Support

Software EngineeringConfirmed live in the last 24 hours

Full-timeGuadalajara, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; an advanced degree is mentioned.
At least 2 years of experience in software application work is required; Senior Engineer candidates require 6 or more years.
Experience in software product support is required.
Experience with JavaScript and Python is required.
Proficiency with test automation is required.
Proven experience working across organizations is required.
Ability to work effectively in a dynamic, fast-paced environment is required.

Responsibilities

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers in building their own applications.
Debug, troubleshoot, modify, and unit-test applications.
Assess and prioritize customer product change requests and validate them in advance of customer delivery.
Research problems thoroughly and clearly characterize issues reported by customers and partners.
Contribute industry best practices and tools to improve the C3 AI customer support organization and customer support experiences.
Demonstrate professionalism and courtesy in interactions with customers, partners, and internal teams.
Work with Product, Engineering, and Customer Services teams to implement and validate solutions and document them when necessary.

Desired Qualifications

Experience supporting or deploying enterprise-scale applications in production.
Experience working in a customer-facing technical role, such as support, forward-deployed engineering, or solutions/services engineering.
Experience administering support and issue-tracking tools such as Zendesk and Jira, including configuring triggers, automations, and workflows.

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Software Engineer to join our support team in Guadalajara. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

Responsibilities:

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
Perform debugging, troubleshooting, modifications and unit testing of applications and
Assess and prioritize customer product change requests and validate in advance of customer
The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications:

Bachelor’s degree required; advanced degree
2+ years of experience (6+ for a Senior Engineer) in software application
Software product support
JavaScript and Python
Proficient with test automation
Proven experience in cross-organizational
Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications:

Experience supporting or deploying enterprise-scale applications in production.
Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

Requirements at a Glance

Experience Level: Mid
Education: Bachelor's

Benefits

Education - Lifelong learning is a part of C3 AI. That's why we will cover the total cost for employees to earn a master's degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant.
Relax and recharge - In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave.
Training - C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses.
Health coverage - C3 AI offers competitive coverage. Our program includes medical, dental, and vision.
401K - C3 AI offers fund options via Charles Schwab for retirement savings.
Equity - Restricted stock units are granted to all full-time C3 AI employees.
Free gym membership - To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility.
Catered lunches daily - C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas.
Commuter check program - C3 AI offers tax saving commuter benefits program.
Travel assistance - Employees are provided global health insurance while traveling for business
Ping-pong and pool tables - C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them.
Friday happy hour - Relax and unwind at the end of the week at C3's weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office.

About the Company

C3.ai

Builds ready-made AI apps for industry and defense

C3.ai builds software that large companies and government agencies use to create and run AI applications, and it sells ready-made AI apps for industries such as manufacturing, energy, and defense. When it listed on the New York Stock Exchange in 2020 under the ticker AI, its shares more than doubled on the first day. Its platform pulls data from business systems and equipment sensors into one shared model, and its apps predict machine failures, plan inventory, and schedule production. Customers pay mainly through subscriptions, and its C3 Code tool builds apps from plain-English requests. Tom Siebel, who earlier founded Siebel Systems and sold it to Oracle, started C3.ai in 2009, and it is based in Redwood City, California.

Company size: 501-1,000
Company stage: IPO
Headquarters: Redwood City, CA
Founded: 2009

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