Operational Excellence Manager

What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

•    Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
•    Establish and monitor productivity benchmarks and KPIs across JKM hotels.
•    Ensure weekly LMS reporting discipline and data accuracy.
•    Analyze labor productivity trends and provide actionable insights.
•    Collaborate with hotel leadership to improve rostering discipline and labor alignment.
•    Lead and support Time & Motion studies across properties.
•    Train OE Champions and hotel teams on OE tools and methodologies.
•    Identify and share best practices across hotels.
•    Support change management and continuous improvement culture.
•    Various ad hoc projects as required 

 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

This role requires the following language skill:

• Japanese (business level)

• English (business level)

In addition, this role requires the following minimum qualifications:

•    Bachelor’s degree in Hospitality, Business, Finance or related field.
•    5 years hotel operations or finance experience.
•    Strong computer skills to include Microsoft Excel, Word and PowerPoint.
•    Strong knowledge of Time Saver system and reporting.
•    Experience with LMS and productivity analysis.
•    Strong analytical, communication, and leadership skills.
•    English & Japanese language skills required.
 

Competency Framework

Leadership
•    Drives change and transformation across multiple stakeholders.
•    Influences senior leadership to adopt data-driven decisions.
•    Builds a culture of accountability and continuous improvement.

Commercial Acumen
•    Understands financial drivers of hotel performance.
•    Links operational decisions to profitability and owner value.
•    Uses data to support strategic and commercial decisions.

Operational Excellence Expertise
•    Deep understanding of labor management systems and productivity metrics.
•    Experience in Time & Motion studies and process optimization.
•    Ability to standardize processes and implement best practices.

KPIs / Scorecard
•    Improvement in Productivity Ratio across JKM hotels.
•    LMS reporting compliance rate (weekly).
•    Reduction in labor cost % vs budget.
•    Adoption rate of OE initiatives across hotels.
•    Number of best practices implemented regionally.