RSOC Monitoring Analyst

Job Title

RSOC Monitoring Analyst (Johor Bahru)

Job Description Summary

Job Description

Responsibilities:

• Perform continuous monitoring of:
  • Access control systems
  • Video surveillance systems
  • Intrusion detection systems
  • Safety and environmental alarm systems

• Conduct initial triage and classification of events:
  • Security events
  • Safety (EHS) events
  • Infrastructure-related incidents

• Execute incident escalation in accordance with GSOC escalation models
  • Security Operations teams
  • EHS response teams
  • IRC / Infrastructure Operations

• Support incident communication coordination:
  • Notify relevant stakeholders
  • Track escalation status
  • Maintain incident timelines

• Monitor infrastructure operational alerts, including:
  • Security system outages
  • Access disruptions
  • Facility-related operational issues
• Maintain real-time situational awareness during active incidents
• Maintain accurate incident logs, reports, and tracking records
• Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models
• Support 24/7 operations, including shift-based monitoring coverage

Requirements:

• Diploma holder
• 1 year working experience in a similar role in Data Centre
• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments
• Strong situational awareness and ability to perform structured triage
• Ability to follow escalation protocols with discipline and accuracy
• Willingness to work rotating shifts in a 24/7 operational environment

INCO: “Cushman & Wakefield”