Tier 2 Senior Analyst

The Opportunity

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

Working under the Tier 2 Lead, this role provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am–9:00 pm ET, Monday–Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

What You Will Do

• Provide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.
• Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.
• Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.
• Contribute to the Tier 2 ticket backlog report and the weekly priority ticket report.
• Act as a Tier 2 module approver for ALM user access requests.
• Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.
• Support audit requests with documentation, data, and walkthroughs.

Required Qualifications

• Bachelor's degree or equivalent.
• Minimum 6 years of related experience.
• Experience resolving complex functional or technical issues in an enterprise financial system.
• Experience working ServiceNow (or similar ITSM) incident queues.
• Ability to work on-site in Chesapeake, VA.

Preferred Experience

• Oracle E-Business Suite / Oracle Federal Financials support experience.
• Familiarity with MILSTRIP transactions.
• SQL skills for investigating data and transaction issues.

What Success Looks Like

• Suggested: Tier 2 incidents are worked through resolution with complete ticket documentation.
• Suggested: Root causes are identified and fixes are documented in SOPs and desk guides.
• Suggested: Accurate input is provided for the Tier 2 backlog and weekly priority ticket reports.

Security & Eligibility Requirements

• U.S. citizenship is required.
• Selected candidate must successfully clear a U.S. government suitability background check.
• Must sign a non-disclosure agreement before gaining site and system access.

Benefits

• Referral Bonus
• (401k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.