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CXG

Advises luxury brands on retail customer experience

Evaluator in Premium and Luxury Stores

Strategy & Management ConsultingConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Applicants must be at least 18 years old.
  • Applicants must be existing customers of premium and luxury brands.
  • Applicants must not be employed by any retail brand to protect evaluation integrity.
  • Applicants should be punctual, organized, detail-oriented, and reliable.
  • Applicants should be observant and passionate about the customer experience.
  • No previous experience is required; the role seeks honest feedback from real customers.

Responsibilities

  • Visit assigned stores and act as though searching for a specific item, allowing the advisor to assist and present some models.
  • Evaluate the store's external appearance, business organization and cleanliness, employees' general behavior, product knowledge, and sales techniques.
  • Complete an online questionnaire within 24 hours after each visit, providing impressions of the store environment and customer service.

About the Company

CXG

Advises luxury brands on retail customer experience

CXG advises premium and luxury brands on how customers experience their shops and digital services, then designs changes to improve retail performance. Its work spans research into buying habits, customer service measurement and consulting on store operations, alongside training for managers and sales teams. Brands hire CXG to map customer journeys, identify gaps between their service promises and actual results, and put changes into practice through tailored consulting and learning programs. The firm combines its own specialists with independent evaluators and learning consultants to carry out client projects. Founded in 2006, CXG is headquartered in Dubai, United Arab Emirates.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubai - United Arab Emirates, United Arab Emirates
Founded
2006

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