Bond Brand Loyalty

Customer-intelligence driven engagement platform and services

Senior Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeBristol, UKNo salary listed

About the Job

Requirements

Experience delivering large projects for clients.
Strong understanding of digital or performance marketing.
Willingness to learn customer relationship management principles.
Understanding of data-driven marketing.

Responsibilities

Present mid-level project scope and budget proposals, project and status updates, and creative work to clients, demonstrating effective verbal communication in person or virtually and securing client understanding, buy-in, and project approval.
Prepare mid-level client project scopes and budgets by identifying efficiency opportunities, accurately estimating resource requirements within and outside the agency, and costing work to ensure profitability in line with business targets.
Produce client-ready presentations, proposals, budgeted scopes of work, timing plans, reports, and written client communications.
Report accurately on the health of all projects under their responsibility to senior Client Services team members when required.
Create and issue accurate, timely client invoices, recording invoicing in line with the agency's process.
Support the development of strategic plans and responses to client briefs by demonstrating understanding of client strategic requirements and providing valuable input, insights, and feedback to the Strategy team.
Identify opportunities to secure incremental projects and scope with clients, escalate opportunities, and support preparation of business cases by providing insights and information to senior colleagues.
Manage task and resource allocation for specific client projects, coordinating client stakeholder input and agency team members across disciplines.
Participate in pitch teams as required to support business development.

Desired Qualifications

Experience working at a similar level within a digital marketing agency.
Customer relationship management experience is advantageous but not essential.

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking an ambitious and experienced Senior Account Managerto support our Client Leads in managing the day-to-day relationships with clients, owning mid-to-large sized projects, and managing the delivery of work from Bond efficiently and on budget.

Location: UK (Bristol)

Responsibilities

Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients’ understanding, buy in and project approval
Prepare mid level client project scopes and budgets: identifying opportunities to deliver efficiency for the client; accurately estimating resource requirements within and outside Armadillo; costing to ensure profitability for Armadillo in line with our business targets
Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard
Report accurately on project health of all projects under their responsibility to senior CS team members when required
Create and issue invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities, and supporting the preparation of business cases by providing insights and information to senior colleagues
Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
Support business development by participating in pitch teams as required

Requirements

Experience of working at a similar level within a digital marketing agency is desirable for this role
Strategically focused, with experience delivering large projects for clients
Strong understanding of digital or performance marketing, and a desire to learn CRM principles are critical for this role
An understanding of data-driven marketing would be advantageous, ideally with some understanding of CRM, although CRM experience is not essential
A positive, proactive approach to work, colleagues and communication

Benefits

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

About the Company

Bond Brand Loyalty

Customer-intelligence driven engagement platform and services

Bond Brand Loyalty helps brands deepen customer relationships through customer-intelligence driven engagement. It uses zero, first and third party data, proprietary frameworks, behavioral science, and 15+ years of market research, enhanced by AI, to design and run loyalty programs. Its Synapze LX Loyalty Cloud and Synapze XI Intelligence layer power its tools and services across CX, HX, Loyalty Advisory, and Marketing Operations to design, build, grow, and operate loyalty systems. With offices in Toronto, the US, Canada, and Europe, Bond serves clients worldwide and aims to deliver lasting growth and stronger loyalty by turning customer insight into sustained engagement.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Mississauga, Canada
Founded: 1980

Recently Posted Jobs

Explore more opportunities at Bond Brand Loyalty

See more jobs