HealthPartners

Integrated health system and health plans

Medical 3 Receptionist

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeIn-person

About the Job

Requirements

Six months of related experience is required.
Accurate computer and keyboarding skills are required.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety is required.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines is required.

Responsibilities

Answer incoming calls in the queue and support internal department lines.
Transfer calls accurately.
Use provided scripts to support patient interactions.
Review and understand individual and team measures that support service goals.
Direct emergency calls appropriately according to department guidelines.
Greet patients and direct them to appropriate patient care areas.
Perform patient check-in functions.
Complete paperwork necessary to support patient visits.
Complete the closing process for collecting payments and co-pays.
Conduct patient reminder calls or prepare written notifications for scheduled appointments.
Establish and maintain department files and provider schedules.
Keep patients informed of office delays.
Follow the department's emergency walk-in process.
Schedule appointments according to provider rules and guidelines.
Obtain and confirm pertinent billing and demographic information with patients.
Complete the registration process accurately.
Direct patients with insurance questions or concerns.
Provide patients with information regarding locations and services.
Support the referral process.
Document service requests.
Maintain proficiency in customer service.
Promote and maintain good patient relations and confidentiality.
May mentor new hires.
Support and collect information for process improvement initiatives.
Support and participate in a team environment that enables clear communication, positive support, and innovation.
Maintain a neat, professional work area that is respectful of team members.
Perform other duties as assigned.

Desired Qualifications

Some medical background is preferred.
Strong verbal and written communication skills are preferred.
Human relations sensitivity and customer service skills are preferred.
Listening and telephone etiquette skills are preferred.
Knowledge of medical terminology is desirable.
Comfort asking patients for co-pay and race collection is preferred.
Ability to promote and maintain good patient relations and patient confidentiality is preferred.
Ability to work in a fast-paced, structured environment is preferred.
Ability to sit for long periods is preferred.
Ability to key for long periods is preferred.

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Schedule: 1.0 FTE / 40 hrs weekly: Monday - Friday, daytime hours and occasional Saturdays

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination:
- 6 months related experience
Licensure/ Registration/ Certification:
- NA
Knowledge, Skills, and Abilities:
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

PREFERRED QUALIFICATIONS:

Education, Experience or Equivalent Combination:
- Some medical background preferred.
Licensure/ Registration/ Certification:
- NA
Knowledge, Skills, and Abilities:
- Strong verbal and written communication skills
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
- Ability to key for long periods of time.

ESSENTIAL DUTIES:

Answer incoming calls in queue and support department internal lines.
Transfer calls accurately
Use provided scripts to support patient interactions.
Review and understand individual and team measures that support service goals.
Direct emergency calls in an appropriate manner according to department guidelines.
Greet and direct patients to appropriate patient care areas.
Perform patient check-in functions.
Complete necessary paperwork to support the patient visit.
Complete the closing process for collection of payments and co-pays.
Conduct patient reminder calls or prepare written notification for scheduled appointments.
Establishes and maintains department files and providers’ schedules.
Keeps patients informed of office delays.
Follow department’s emergency walk-in process.
Schedule appointments according to provider rules and guidelines.
Confer with patient to obtain and confirm pertinent billing and demographic information.
Complete the registration process in an accurate manner.
Direct patients with insurance questions/concerns.
Provide information to patients regarding locations and services.
Supports referral process.
Documents service requests.
Assure excellent proficiency in customer service skills.
Promote and maintain good patient relations and confidentiality.
May act as a mentor for new hires.
Supports and collects information for process improvement initiatives.
Supports and participates in the team environment that allows clear communication, positive support, and innovation.
Maintains neat and professional work area respectful of team members.
Performs other duties as assigned.

Pay Range: $20.13 - $30.19 hourly

Pay Range Statement: Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).

About the Company

HealthPartners

Integrated health system and health plans

HealthPartners is an integrated health care organization that provides medical and dental care alongside health plan financing and administration. Its care system combines a multi-specialty physician network with health plans so members receive coverage and services within one organization. It differs from competitors through its nonprofit, consumer-governed structure and its large, in-house delivery system, which supports coordinated care under one umbrella. The goal is to improve the health of members and communities by offering affordable, accessible, and comprehensive health care and insurance.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $116M
Headquarters: Bloomington, MN
Founded: 1957

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