Tesla

Makes electric cars, robotaxis and grid batteries

IT Applications Support Technician - Factory Software

IT Service Desk & End User SupportPosted on Nov 10

Full-timeFremont, CA, USANo salary listed

About the Job

Requirements

Ability to quickly master new software and functionalities.
Experience troubleshooting basic network, software, and printing issues.
Strong knowledge of Windows operating systems and Microsoft enterprise environments.
Flexibility to work weekends and any shift.
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues.

Responsibilities

Work with multiple departments in high-pressure, urgent-need scenarios.
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively.
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime.
Manage a heavy workload with a positive attitude.
Perform repetitive, detailed assignments and data-processing tasks.
Act as the primary contact for incident management, coordinating the resolution of critical system issues.
Troubleshoot basic network, software, and hardware problems using Thingfinder, PrintApp, ZCP, FDM, Ansible, and Station Controller.
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes.
Prioritize and resolve multiple tasks efficiently in urgent scenarios using Jira and workbench.

Desired Qualifications

Familiarity with configuring and printing using ZPL language on Zebra printers.
Knowledge of SQL queries and Splunk queries.
Experience working with PLC and Ignition.

Category	Engineering & Information Technology
Location	Fremont, California
Requisition ID	289250
Type	Full-time

Job Description

The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes. The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group. Please note that this position requires full-time onsite presence.

Job Responsibilities

Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Manage a heavy workload with a positive attitude
Perform repetitive detailed assignments and data processing tasks
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems using Thingfinder, PrintApp, ZCP, FDM, Ansible, Station Controller
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios using Jira and workbench

Job Requirements

Ability to quickly master new software and functionalities
Experience troubleshooting basic network, software, and printing issues
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
Ability to remain composed in high-pressure, urgent situations while managing competing demands
Strong knowledge of Windows OS and Microsoft enterprise environments
Knowledge of SQL queries and Splunk queries is a plus
Experience working with PLC, Ignition is a plus
Flexibility to work weekends and any shift
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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