Swissport

Global airport ground handling and cargo

IAD Cargo Operations Manager

Warehouse & FulfillmentUpdated on Nov 10

Full-timeDulles, VA, USA$85k /yrIn-person

About the Job

Requirements

A bachelor's degree or higher is a plus but not required.
At least 5 years of management experience within the industry.
General office and warehouse operations skills.
Customer focus and quality awareness.
Good oral and written communication.
Ability to work in inclement weather.
Ability to persuade, gain support, obtain commitment, and mobilize a team to action.
Operational and general compliance orientation.
Personal and professional integrity and trustworthiness.
Punctuality.
Full flexibility and availability to work any shift during all operational hours.

Responsibilities

Take full shift leadership and management responsibility for cargo office and warehouse operations in IAD.
Participate as a member of the IAD management team in running and developing all aspects of the operations and business.
Work closely with warehouse and office peers to develop and maintain effective relationships between operational shifts.
Maintain a thorough understanding of contractual customer obligations, service quality, and service-level agreement requirements.
Track productivity, quality, and financial performance, and take necessary actions to ensure targets are consistently met.
Coordinate safety and quality initiatives.
Understand Swissport and airline standard operating procedures, take ownership of departmental processes and staff, and ensure the shift operates according to requirements.
Ensure daily operations meet health, safety, and security standards.
Understand applicable legal and authority requirements, cooperate with local authorities, and communicate regularly with staff about performance, progress, and focus areas.
Create an open feedback culture and manage employee performance and development.
Provide the Station Manager with periodic progress reports, audit schedules, and assessments of safety and quality programs.
Communicate with customers and develop a culture of proactive feedback.
Identify, coach, and mentor potential Swissport leaders.
Communicate daily with Duty Managers to coordinate tasks and report operational and safety findings or concerns.
Lead Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries and aircraft and equipment damage.

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary
To lead, plan and manage all operational shift activities associated with cargo service delivery and handling in line with our policies and procedures.

The expected salary is $85,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Job Responsibilities

Take full shift leadership and management responsibility of cargo office and warehouse operations in IAD.
As a member of the IAD management team, participate energetically in running and developing all aspects of the operations and business.
Work closely with the warehouse and office peers to develop and maintain a well-functioning relationship between all operational shifts.
Have thorough understanding of contractual customer obligations, service quality and SLA requirements.
Actively track productivity, quality, and financial performance. Undertake needed actions to make sure that set targets are met consistently.
Coordinates safety and quality initiatives.
Have thorough understanding of Swissport and airlines SOPs and take ownership of processes related to the department and its staff. Ensure the shift is functioning according to specified requirements.
Ensure that the daily operation is performing according to the highest health, safety and security standards.
Know the basic legal and authority requirements related to the operation and cooperate with local authorities to house a safe and secure operating environment. Communicate regularly with staff: review performance, improvement progress, focus areas.
Take ownership for creating a progressive, open feedback culture by managing the performance and development of employees.
Provide Station Manager with periodic progress reports, audit schedules and assessments of safety and quality programs.
Communicate actively with customers and develop a culture of proactive feedback.
Identify, coach and mentor new potential Swissport leaders.
Have full flexibility and availability to work any shift during all operational hours.
Communicate daily with Duty Managers in order to coordinate tasks for the day and communicate OPS& safety findings/concerns
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Qualifications and Competencies

Bachelor's Degree or higher a plus but not required.
Minimum of 5 years Management experience within the industry
General office and warehouse operations skills
Customer focus and quality awareness
Good oral and written communication
Ability to work in inclement weather
Ability to persuade, gain support, obtain commitment and mobilize a team to action
Operational and general compliance orientation
Personal and professional integrity and trustworthiness
Punctuality

What we offer

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Zurich, Switzerland
Founded: 1997

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