Technical Support Specialist
Tesla
Technical Support Specialist
Tesla
Makes electric cars, robotaxis and grid batteries
| Category | Sales & Customer Support |
|---|---|
| Location | Buffalo, New York |
| Requisition ID | 253394 |
| Type | Full-time |
Deliver world-class technical support through phone, chat, and email while meeting team KPIs and quality expectations
Maintain strong product knowledge, follow established workflows and SOPs, and continuously adapt to new tools, features, and troubleshooting methods in a fast-changing environment
Coordinate with service, field, and technical partners when needed, and proactively report patterns or emerging issues to improve products and processes
Communicate clearly and confidently in writing and verbally, translating complex technical concepts into simple, actionable guidance
Document all interactions with detailed steps taken, and escalate cases thoughtfully with clear problem statements and diagnostic information
Diagnose Energy product issues by reviewing logs, app data, single-line diagrams, and monitoring tools to determine the correct resolution path
Experience supporting hardware, software, or connected systems in a technical support environment
Flexibility to support changing priorities, surge needs, and scheduling that may include weekends or holidays
Technical aptitude with a continuous learning mindset to stay current on new Energy products, updates, and workflows
High attention to detail in diagnostics, documentation, and escalation practices using case management tools
Customer-focused mindset with ownership and accountability for resolving cases end-to-end
Strong analytical troubleshooting skills with excellent written and verbal communication to simplify complex technical topics
Foundational understanding of electrical concepts, home networking, and mobile app usage for device and system management
Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.
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