Registration Coordinator - Emergency Department

Overview

Ready to take your career to the next level?

FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

Responsibilities

• Patient Registration: Register patients accurately and efficiently.
• Insurance Verification: Verify insurance benefits and pre-certifications.
• Demographic Verification: Ensure all patient demographic information is up to date.
• Payment Handling: Collect and post payments, and assist with financial assistance applications as needed.
• Customer Service: Maintain a customer-centric approach when dealing with all types of patients, both internal and external.
• Communication: Provide clear and effective communication with patients and medical staff.

Administrative Duties: Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues

Qualifications

• Education and Experience:
• High school diploma or GED required.

• Understanding of medical terminology.

• Two years of experience in a medical-related field preferred.

• Bilingual skills preferred.

• Skills:

• Strong verbal communication skills.

• Ability to manage multiple tasks effectively.

• Proficient in typing (minimum 35 wpm) and computer literate.

• Commitment to excellent customer service.

• Working Conditions/Physical Demands:

• Primary office environment/workstation.

• Potential exposure to communicable diseases.

• Physical requirements include:

• Stooping: Bending the body downward and forward by bending the spine at the waist.

• Crouching: Bending the body downward and forward by bending the legs and the spine.

• Standing, walking, and sitting for extended periods.

• Medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.

• Sensory Requirements:

• Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language.

• Hearing: Perceiving the nature of sound by ear.

• Vision: Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).

• Mental Requirements:

• Ability to perform effectively in frequent stressful situations.

• Exposure to Hazards:

• Possible exposure to chemicals, infectious, electrical, and fire hazards.

• Exposure to blood and body fluids requiring Biohazard protection.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.