Enterprise AI Solutions Manager - Named Accounts

Agentmatica vs Zipchat, Gorgias, Tidio, Intercom, Zendesk, Freshdesk and Crisp. I make Agentmatica, so read this with that in mind. I've tried to be useful anyway: every competitor price below comes from the vendor's own pricing page or help center, checked on 28 September 2026, and where I couldn't confirm something I've said so. Each section links to a longer comparison with the plan-by-plan numbers. The short version is that these seven tools solve different problems. Four of them are helpdesks built around a support team working tickets. Two are chat and messaging tools. Zipchat and Agentmatica are agents that sit on the store and try to sell as well as answer. Which one fits depends mostly on who you want answering first: your team, or an agent on the page. How they charge. Pricing models differ more than the headline numbers do. Intercom, Zendesk and Freshdesk charge per agent seat, then add AI on top: Intercom charges $0.99 per Fin outcome, Zendesk includes a small allowance of automated resolutions per agent and then charges $1.50 to $2.00 each, and Freshdesk gives 500 AI sessions once and then charges $49 per 100. Gorgias charges by ticket volume and adds $0.85 to $1.00 per automated interaction for its AI Agent. The chat tools price differently again. Tidio's Starter plan is $29 a month, and its AI agent, Lyro, is a separate add-on from $39 for 50 AI conversations. Crisp's Mini plan is $45 a month with $5 of AI credits, which Crisp puts at roughly 90 AI conversations. Zipchat starts at $64 a month billed annually for 750 replies. Agentmatica has a free plan with 100 replies, then $29 for 1,000 replies, with no seats and no per-resolution charge. A reply, a conversation, a session and an outcome aren't the same unit, so don't compare the numbers directly. Take last month's chat volume and price it on each model. Zipchat. Zipchat is the closest to what Agentmatica do. It's an AI shopping assistant that recommends products and recovers abandoned carts, and it works across web chat, WhatsApp, Instagram, Messenger and email. Plans run from $64 a month billed annually ($80 monthly) for 750 replies up to $960 a month for 14,000, with a 7-day trial and no free plan. Agentmatica couldn't find a source link shown to the shopper at time of writing. Pick Zipchat if you sell on several messaging channels and have the volume to use 750 or more replies a month. Pick Agentmatica if the website is where your shoppers ask, you want to start free, and you want to coach or take over conversations yourself. Gorgias. Gorgias is a Shopify helpdesk. Its AI Agent includes a Shopping Assistant, on Shopify only, that shows product cards shoppers can add to the cart and can generate single-use discount codes. It also works on email and SMS. The helpdesk starts at $10 a month for 50 tickets, or $40 with AI Agent, and there's a 30-day trial. Your team can review the sources behind each AI response, but Agentmatica couldn't find a source link shown to the shopper. Pick Gorgias if you have a support team working several channels from one inbox and want macros, SLAs and reporting. Pick Agentmatica if you're a smaller team, you're on WooCommerce as well as or instead of Shopify, or you'd rather not pay per resolved conversation. Tidio. Tidio combines live chat, ticketing and visual Flows with Lyro. With a paid Lyro quota, Lyro recommends products as cards and supports add to cart on Shopify, and Flows can send discount codes and recover abandoned carts. The free plan includes 50 Lyro conversations once, and after that Lyro is billed separately from the chat plan. Agentmatica couldn't find a per-answer source link. Pick Tidio if you want chat, ticketing and social messaging in one tool and don't mind buying AI conversations as an add-on. Pick Agentmatica if you want the AI replies included in one plan price and a written set of pairing rules the agent follows. Intercom. Intercom is a full customer service platform with Fin as its AI agent. Fin shows source links inline, which is a real strength, and Fin for ecommerce lets shoppers browse products and add them to the cart. Seats cost $29 to $132 a month billed annually, plus $0.99 per Fin outcome, with a 14-day trial. Pick Intercom if you run a support team that needs a shared inbox, ticketing, SLAs and Fin on email, phone and WhatsApp, and you can budget for seats plus outcomes. Pick Agentmatica if you're owner-led and want the selling and routine support on your website without buying a helpdesk. Zendesk. Zendesk is ticketing and customer service for support organisations. Support Team starts at $19 per agent a month billed annually, and Suite Team at $55 adds AI agents, messaging, live chat and voice. Generative replies can show a Sources link to the help articles used. Zendesk's retail page shows an AI agent offering a product with add to cart, but Agentmatica couldn't find setup details or a Shopify catalog connection at time of writing. Pick Zendesk if you have agents working a queue with SLAs and routing across email, messaging and voice. Pick Agentmatica if your customers mostly ask on the website before they buy and nobody is working a queue full time. Freshdesk. Freshdesk is a helpdesk priced per agent, from $19 a month billed annually, with a 14-day trial and no free plan on its pricing page. Freddy AI Agent can show source links when references are turned on. Agentmatica couldn't find product recommendations or add to cart in Freddy at time of writing. Pick Freshdesk if you're a support team that needs ticket routing, SLA policies and reporting across channels. Pick Agentmatica if you want the chat to sell on Shopify or WooCommerce and you'd rather not pay for seats. Crisp. Crisp is a shared inbox for chat, email, WhatsApp, Instagram and SMS, with an AI agent called Hugo on paid plans. The Free plan has no AI credits, and Mini is $45 a month with about 90 AI conversations of credit. When credits run out, Hugo hands chats to your team unless pay-as-you-go is on. Agentmatica couldn't find product recommendations or a per-answer source link, and its Shopify app focuses on order history and refunds. Pick Crisp if several people share one inbox across channels. Pick Agentmatica if you want the website chat to recommend products and build the cart. Where Agentmatica is behind. Agentmatica only work on your website. There's no WhatsApp, Instagram, Messenger, email or SMS channel, no ticketing, no discount codes and no abandoned-cart campaigns. Product cards, add to cart and checkout links need a Shopify or WooCommerce store. If you run a support team that lives in tickets, a helpdesk will suit you better, and some of them now cite sources and sell products too. Where it's ahead. There's a free plan with no time limit, AI replies are included in every plan, and nothing is priced per seat or per resolution. You can write pairing rules and your free-shipping line in plain sentences, and the agent uses them when it suggests add-ons. You can give it a private instruction in the middle of a live conversation, take over with the agent paused, and hand the chat back. That combination is what Agentmatica built it for: an owner who wants the website to sell without handing over how customers are treated. Try it on your own store first. Agentmatica answers from your pages and catalog, recommends what fits, and builds the cart on Shopify and WooCommerce. Free plan, one script tag, and you can try it in your dashboard before it goes live.

Aissist launches Agent Insight to evaluate AI and human agents on custom standards. Sep 21, 2026 Agent Insight provides role-based scorecards, transcript evidence and recommendations that feed into Aissist's AI optimization layer. Mountain View, California, September 22, 2026 - Aissist, the company behind an agentic AI operational layer for customer service and sales, has announced the September 22, 2026 general availability of Agent Insight, an evaluation product for AI and human agents. Agent Insight measures every AI and human agent against standards a business defines for itself, scores 100 percent of conversations rather than a manual sample, and turns the results into guidance that improves the AI over time. Teams using Agent Insight compose their own metrics in plain language, covering resolution quality, CSAT, compliance adherence, tone and escalation discipline, without building a separate evaluation pipeline. Every conversation is scored against those definitions, and each score includes merit and opportunity summaries with timestamped transcript examples, so a result can be reviewed and defended rather than treated as a single opinion. Standards are set by role, so a billing specialist, an escalation engineer and an outbound sales agent are each measured against the expectations that apply to their work, with AI and human performance evaluated side by side in the same system. Each evaluation also produces specific recommendations describing where a conversation fell short, what should have happened instead, and which knowledge, phrasing or escalation decision would have produced a better outcome, giving supervisors coaching material without re-reading full transcripts. Agent Insight integrates natively in about 10 minutes with helpdesk platforms including Zendesk, Intercom, Freshdesk, Kustomer, Front and Gorgias, requiring no data migration, and it can evaluate a third-party AI agent as well as Aissist's own. Results route into Evolve, Aissist's optimization layer, where findings become refined agent guidance, corrected knowledge and improved escalation rules, alongside conversation analytics from Pulse and multi-agent resolution handled by AgentMesh. "Somebody else's rubric is not your quality standard," said Michael Wei, CEO of Aissist. "Every company has its own definition of a good conversation - the compliance line it can't cross, the tone it wants, the moment it expects an escalation. Agent Insight starts from the opposite assumption: you write the standard, we measure everything against it." "Your best human agents already know what excellent looks like in your business," Wei said. "Agent Insight makes that legible, and then teaches it to the AI. The loop is the point - measure, compare, improve, repeat, all under a standard you own." About Aissist Aissist is the agentic AI operational layer for automating and continuously improving customer service and sales. Its products are AgentMesh for multi-agent resolution, Pulse for conversation analytics, Evolve for continuous optimization, and Agent Insight for agent evaluation. Across Aissist projects through March 31, 2026, AgentMesh achieved an 83% average resolution rate and 4.8/5 average CSAT. Aissist uses usage-based pricing capped per resolution. Aissist integrates natively with 10+ helpdesks including Intercom, Zendesk, Freshdesk, Kustomer, Front, Gorgias, Salesforce, and HubSpot, supports 65+ languages, and is ISO 27001 certified and GDPR compliant. The company is headquartered in the San Francisco Bay Area. Release ID: 89204011 Should any errors, concerns, or inconsistencies arise from the content provided in this press release that require attention or if a press release needs to be taken down, Think Business Today kindly request that you immediately contact Think Business Today at [email protected] (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). Its efficient team will be at your disposal for timely assistance within 8 hours - taking necessary measures to rectify identified issues or providing guidance on the removal process. Think Business Today prioritize delivering accurate and reliable information. More news. Sep 22, 2026 YOUR NEWS, OUR NETWORK. Be it updates about your business or your community, you can make sure that it's heard by submitting your story to its network reaching hundreds of news sites across 6 verticals.

Wyllo + Gorgias: risk intelligence where your CX team already works. By Jordan Shamir, VP of Product & BD at Wyllo. Last updated July 23, 2026. Your support agents make dozens of judgment calls a day. Is this refund request legitimate? Should this customer get a fee waived? Is this "item never arrived" claim one to trust? Too often those calls get made blind, without the fraud and abuse signal that would actually point to the right answer. That changes now. Wyllo is officially integrated with Gorgias, bringing risk scores, behavioral signals, and automation directly into the helpdesk your CX team already lives in. It matters because the calls agents make in support are increasingly the ones fraudsters target: the Merchant Risk Council's Global eCommerce Payments and Fraud Report now ranks refund and policy abuse as the top fraud threat in ecommerce, ahead of payment fraud, and much of that abuse arrives as a support ticket. This page explains what the integration does, why it changes the job for CX teams, and how to get started. What the integration does. Wyllo, the CX-first risk intelligence platform, embeds its decisioning directly into the Gorgias workflows your agents and automations already run. * Risk scores inside every ticket. The moment a customer reaches out, agents see a Wyllo risk score alongside the conversation. No tab-switching, no separate login, no waiting on a fraud team to weigh in. Order history, return patterns, and behavioral red flags are visible in context, at the moment a decision needs to be made. * Smart macros and automations. Risk data is not just for display. Wyllo scores can trigger and shape Gorgias macros and automation rules directly. Trusted customers get fast-tracked through self-service refunds and exchanges. Risky cases get automatically flagged, routed to a senior agent, or held for manual review, without an agent having to make that judgment call unassisted. * Built for Gorgias AI. Wyllo's risk signals are ingestible directly into the Gorgias AI Agent, so automated resolutions can factor in fraud and abuse risk before making a decision. That is the difference between an AI agent that resolves tickets quickly and one that resolves them quickly and correctly. Why it matters for CX teams. Faster resolutions, fewer escalations. When the right context is already sitting in the ticket, agents are not stuck chasing down information or looping in another team. Legitimate customers get resolved faster, and suspicious cases get flagged before money moves. Consistency across your team. Every agent, regardless of tenure or intuition, works from the same risk signal. That means fewer inconsistent outcomes, less "it depends who you talk to," and a support experience customers can trust. Protection without the friction. CX teams have long had to choose between being generous and being careful. Risk-aware automation removes the trade-off: good customers move through low-friction flows, while risky ones get the scrutiny they warrant, without slowing everyone else down. Identity tells you who filed the ticket; intent tells you what they are there to do, and intent is what separates a loyal customer from a pattern being worked. AI you can actually trust with decisions. As more support volume shifts to AI agents, the quality of the data behind those agents matters more than ever. Feeding Wyllo's risk intelligence into Gorgias AI means automation is not just fast, it is informed. How Wyllo helps. The integration is one expression of a broader idea: risk decisions belong in the tools your team already uses, not in a separate dashboard nobody checks. Wyllo is the CX-first risk intelligence platform for commerce, reading risk and intent across the full customer journey. * Wyllo CX Support puts risk scores and next-best actions inside your support tools, turning every touchpoint into better risk intelligence, and is the product powering the Gorgias integration. * Wyllo Claim and Policy Abuse Prevention catches account takeover, refund and claim abuse, and policy exploitation upstream, before a support ticket becomes a loss. * Wyllo Payment Fraud Protection pairs AI-driven decisioning with expert human review so the signal your agents see is accurate, not just fast. Less reaction. More reason. How to get started. The Wyllo + Gorgias integration is available now for joint customers. If your team runs Gorgias and wants risk intelligence built into your existing workflows and automations, reach out to your Wyllo account team to get set up. Existing customers can find current integration documentation in the Wyllo Help Center. Frequently asked questions. Does Wyllo integrate with Gorgias? Yes. Wyllo is officially integrated with Gorgias, surfacing fraud and abuse risk scores, behavioral signals, and order history inside the ticket, and feeding those signals into Gorgias macros, automation rules, and the Gorgias AI Agent. It is available now for joint customers. What does the Wyllo + Gorgias integration do? It brings Wyllo's risk intelligence into the Gorgias helpdesk in three ways: a risk score displayed on every ticket, risk-driven triggers for macros and automations, and risk signals that the Gorgias AI Agent can factor into automated resolutions. Agents get the context to decide in the moment, and automations can act on risk without a human in the loop. How does risk intelligence help a support team? It replaces blind judgment calls with signal. Agents see whether a refund request, "item not received" claim, or fee waiver is coming from a trusted customer or a risky pattern, so legitimate customers are resolved faster and suspicious cases are flagged before money moves. It also makes outcomes consistent across agents rather than dependent on individual intuition. Will the integration slow down legitimate customers? No. The point is to remove the trade-off between generosity and caution. Trusted customers move through fast self-service flows, and only genuinely risky cases get additional scrutiny or review, so protection does not come at the cost of the customer experience. How do I get started with Wyllo and Gorgias? If you already use Gorgias, contact your Wyllo account team to enable the integration, and see the Wyllo Help Center for setup documentation. If you are not yet a Wyllo customer, explore the Wyllo platform to see how CX-first risk intelligence fits your stack. Bringing it together. Support has always been asked to move fast and protect the business at the same time, usually without the information to do both well. Putting Wyllo's risk intelligence directly inside Gorgias closes that gap: the signal that should inform a refund, a waiver, or a claim decision is right there in the ticket, and the automations your team relies on can act on it. Support shouldn't have to choose between speed and protection. With Wyllo inside Gorgias, it doesn't have to. Explore the Wyllo platform to see the full product lineup, or learn more about Gorgias and how the helpdesk fits your CX stack. Designed to think ahead.