General Manager / Restaurant Manager
About the job
- At least 3 years of management or supervisory experience in hospitality or food service.
- Strong leadership and interpersonal skills, with a track record of building and motivating diverse teams.
- A genuine passion for hospitality and a commitment to premium guest experiences.
- Solid financial and operational acumen, including comfort owning inventory, food cost, and labour.
- Strong communication and problem-solving skills, with the ability to remain calm and decisive under pressure.
- Flexibility to work evenings, weekends, and holidays based on business needs.
- Lead day-to-day restaurant operations, ensuring smooth table service and consistently high standards in guest experience, product quality, and efficiency.
- Hire, train, coach, and motivate the team; oversee onboarding, scheduling, performance reviews, and ongoing development.
- Manage inventory, supplies, and ordering, with strong controls over waste and shrink.
- Own the location's financial performance, including sales, food cost, and labour.
- Deliver outstanding hospitality by responding to guest feedback, resolving concerns, and understanding what drives guest loyalty.
- Partner with head office and marketing to bring local promotions and campaigns to life.
- Uphold food safety, health, and workplace safety standards across the restaurant.
- Support special projects across the broader organization as opportunities arise.
- Full-service or table-service restaurant experience.
About the company
Demetres runs dessert-focused venues, including 13 restaurants in the Greater Toronto Area, and sells its ice creams in select premium Ontario grocery stores, along with operating Scooped By Demetres boutiques. Its offerings are crafted in-house, with scoopable ice creams and desserts available in grocery stores, restaurants, and boutiques, and Scooped By Demetres rotating flavors at about 20 varieties at a time. The company stands out by connecting a 30-plus year dessert heritage with multiple sales channels—full-service dining, grocery lines, and dedicated dessert boutiques—focusing on high-quality, crafted treats rather than relying on a single channel. Its goal is to broaden access to meticulously crafted ice creams and desserts across Ontario by expanding its flavor lineup and reach through restaurants, grocery shelves, and bespoke boutiques.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1989
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Simplify's Take
What believers are saying
- June 2026 RCC recognition strengthens grocery and retail credibility beyond restaurants.
- August 2026 press highlights trend-led flavors, supporting premium pricing and media attention.
- New Toronto parlours in Fort York and Distillery expand downtown awareness fast.
What critics are saying
- Scooped by Demetres expansion in 2026 adds capital and execution risk.
- Toronto dessert rivals can copy trend-driven flavors faster than Demetres refreshes menus.
- A concept stumble at new parlours would damage the flagship brand and stall expansion.
What makes Demetres unique
- Woodbridge facility makes house-made ice creams, cakes, batters, sauces, and purees.
- Twelve GTA dessert locations give Demetres strong local brand density and repeat traffic.
- 2026 awards for Über Ube and Whispers of Saffron validate flavor innovation.
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Benefits
- Employee Discounts