Cermati.com

Financial product marketplace and application service

Technical Support Officer

IT Service Desk & End User SupportPosted on Nov 9

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Information Technology or a related field is required.
At least 1 year of experience in a similar position is required; fresh graduates with internship experience are also valued.
Familiarity with Windows operating systems is required; knowledge of Linux is an advantage.
Strong communication and problem-solving skills are required.
Ability to work independently and as part of a team is required.
Willingness to handle technical issues and provide customer service support is required.
Experience and skill in processing Excel or Google Sheets data is required.
Discipline and a results-oriented approach to achieving quality and speedy execution are required.
Skill in database queries and the ability to read system log data are required.

Responsibilities

Provide technical support and assistance to users regarding application and system issues.
Troubleshoot and resolve technical problems in a timely and effective manner.
Handle user requests and technical incidents received through ticketing systems or customer service email.
Document troubleshooting processes, solutions, and incident resolutions.
Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Desired Qualifications

Knowledge of Linux is an advantage.

Job Description

Provide technical support and assistance to users regarding application and system issues.
Troubleshoot and resolve technical problems in a timely and effective manner.
Handle user requests and technical incidents received through ticketing systems or customer service email.
Document troubleshooting processes, solutions, and incident resolutions.
Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

Bachelor's degree in Information Technology or a related field.
Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
Familiar with Windows operating systems; knowledge of Linux is an advantage.
Strong communication and problem-solving skills.
Ability to work independently as well as in a team.
Willing to handle technical issues and provide customer service support.
Experienced & skilled in Excel / Google Sheets processing.
Disciplined and results-oriented in achieving quality & speedy execution.
Skilled in Data base query and can read the log system data.

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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