Tesla

Makes electric cars, robotaxis and grid batteries

Multilingual Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeCyberjaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 2 years of technical support or call center experience in the automotive industry is preferable.
Be flexible and proactive, pay attention to detail, and use sound judgment.
Be organized, prioritize effectively, and adapt to a high-pressure, fast-paced environment.
Be available to work shifts around the clock, every day of the year, to accommodate customer needs.
Establish and maintain positive, respectful, and cooperative working relationships.
Be willing to learn new automotive technologies.
Be familiar with customer management systems, Outlook, and Microsoft Office.
Be fluent in Cantonese and English.

Responsibilities

Answer inbound calls and emails about technical support and roadside assistance in a 24/7/365 environment.
Educate vehicle owners so they have confidence in operating their vehicles.
Provide workable technical solutions professionally and support a positive ownership experience.
Communicate or escalate owners’ concerns to relevant parties for follow-up when necessary.
Accurately record issues and data in customer relationship management and vehicle support systems.

Desired Qualifications

Mandarin is a plus.
Understanding of basic automotive techniques is an added advantage.

Category	Sales & Customer Support
Location	Cyberjaya, Selangor
Requisition ID	259781
Type	Full-time

Job Description

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Hong Kong, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.

Job Responsibilities

Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
Educate our owners so they have optimal confidence in the operation of their vehicle
Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
Accurately record issues and data into CRM/ Vehicle Support Systems

Job Requirements

Min. 2 years Technical Support/ call center experience in automotive industry is preferable
Flexible, proactive, attention to details, eager to contribute with strong common sense
Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
Accept 7*24*365 shifts to accommodate customer’s needs
Establish and maintain positive, respect, cooperative working relationships
Willingness to learn new and innovative automotive technologies
Understanding of basic automotive techniques would be an added advantage
Familiar with Customer Management Systems-Outlook, and MS Office Suit

Languages Requirements

Fluent Cantonese (Mandarin, a plus)
Fluent English

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs