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AIT Worldwide Logistics

Global freight forwarding and logistics services

Operations Agent - Export

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeRozenburg, NetherlandsNo salary listedIn-person

About the Job

Requirements

  • A secondary-school diploma or equivalent is required.
  • Good command of English and Dutch at a minimum B2 level is required.
  • At least two years of freight-forwarding experience, specifically in air freight, is required.
  • Ability to function in a fast-paced and demanding work environment is required.
  • Accuracy and attention to detail are required.
  • Problem-solving ability is required.
  • Strong computer skills, including Windows and Microsoft Office, are required.
  • Knowledge or experience with ITAR, dangerous goods, or TSA regulations is required.

Responsibilities

  • Work with customers to establish shipping requirements and obtain details on regulations, certificates, and documentation for quotations and operational processing.
  • Prepare accurate and profitable quotations.
  • Prepare and communicate shipping schedules to customers, carriers, and ports to ensure timely loading, departure, and arrival.
  • Coordinate daily exports of goods, including checking orders and documents.
  • Track and communicate delays, damage, or other issues, and help resolve customer problems.
  • Handle all aspects of international air and/or road transport operations, including customer service, shipment data entry, operational processing, and invoicing.
  • Manage all track-and-trace activities, verify shipment progress against schedule, update systems promptly, and identify and correct discrepancies.
  • Coordinate pickup and delivery appointments with carriers and international partners.
  • Work with local sales teams to communicate issues to customers, international partners, and other stations as needed.
  • Ensure customer SOPs are followed and AIT KPIs and guidelines are met.
  • Ensure shipments are invoiced accurately and on time according to company guidelines.
  • Process and comply with requirements from regulatory agencies.
  • Coordinate with other departments to ensure files are correctly booked and invoiced before month-end.
  • Complete required compliance training and software and/or regulatory certifications.
  • Perform other duties as needed to meet business needs.
  • Process dangerous-goods shipments in accordance with applicable laws and regulations, when applicable.
  • Contribute to a safe and healthy work environment by reporting unsafe, uncertain, or unhealthy conditions and suggesting improvements.

Desired Qualifications

  • Additional European languages are a plus.
  • Experience with CargoWise is an advantage.

About the Company

AIT Worldwide Logistics

Global freight forwarding and logistics services

AIT Worldwide Logistics provides global freight forwarding and end-to-end supply chain services. It moves goods by air, sea, ground, and intermodal options, and also offers warehouse management, cold chain logistics, and customs clearance. It differentiates itself by offering integrated, industry-specific solutions across healthcare, food and beverage, retail, and manufacturing, plus sustainability initiatives like AIT Cares that promote efficiency and lower environmental impact. Its goal is to optimize customers' supply chains with scalable, globally connected logistics solutions.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.2B
Headquarters
Itasca, IL
Founded
1979

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