Customer Success Manager

Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success.

Job Description:
As a Customer Success Manager, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Adops teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the Adops team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the Adops and Sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of clients..

Requirements: 

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Ability to learn complex software applications and thrive in a fast-paced, digital environment.
• Excellent written and verbal communication, organizational, & time management skills.
• A passion for achieving higher levels of growth and development with Bidease.
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner.
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries.
• Ability to analyze and interpret significant amounts of data.
• Fluency in Mandarin Chinese is required, with professional proficiency in English..
• Strong understanding of the Chinese digital advertising, mobile, and programmatic ecosystem..
• Experience working with advertisers, agencies, app developers, or publishers in China or the Greater China region..
• Ability to build strong relationships with local clients and communicate effectively within the Chinese business culture..
• Experience managing campaigns or client accounts across both local and international markets is preferred..
• Ability and willingness to attend client meetings, industry events, and travel within China when required..