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Edra

Enterprise AI automating ITSM with playbooks

Founding Product Designer

Product DesignConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 5 years of experience designing digital products, with a portfolio demonstrating end-to-end product thinking rather than only visual polish.
  • Proficiency with modern design tools such as Figma or equivalent.
  • Familiarity with user research methods and front-end development constraints, even if these are not primary strengths.

Responsibilities

  • Own design for key product areas, turning ambiguous problems into clear, elegant solutions.
  • Conduct user research to understand user needs, pain points, and how people use the product.
  • Create wireframes, prototypes, and high-fidelity interfaces to explore and validate ideas.
  • Partner directly with engineers to bring designs to life and iterate based on learnings after launch.
  • Contribute to the design system and establish patterns that scale across the product.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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