Services Sales Solution Architect
About the job
- At least 10 years of experience leading enterprise-level technology transformation programs with Fortune 500 companies, preferably Salesforce-enabled transformations.
- At least 10 years of relevant consulting experience in professional services.
- At least 10 years of experience leading, managing, coaching, and developing staff.
- At least 8 years of experience with cloud and cloud-based technologies, ideally Financial Services Cloud or Health Cloud.
- At least 5 years of experience in the Financial Services or Healthcare and Life Sciences industry.
- At least 8 years of experience with data architecture.
- At least 8 years of experience in system-to-system integration, distributed architectures, and event-driven architecture using common enterprise service bus platforms such as MuleSoft.
- A bachelor's degree or equivalent experience.
- Experience working with customers to understand and solve their most pressing business challenges.
- Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
- Knowledge of solution acumen to work with teams to develop comprehensive operational plans and address technical issues.
- Significant experience leading C-suite customer relationships focused on technology and architecture leaders.
- Experience working on pursuit teams and participating in the proposal development process.
- Executive-level written and oral communication and presentation skills.
- Willingness to travel up to 80%.
- Significant experience understanding security and compliance and building scalable, highly available application architectures.
- Knowledge of DevOps and observability concepts.
- Significant experience helping with strategic roadmap planning with customer executives.
- Knowledge of design thinking and human-centered change processes.
- Participate actively in pursuit processes supporting Services Sellers for large-scale deals, working cross-functionally to align technical delivery with customer objectives.
- Work with teams to deliver pitches, define scope and team composition, and contribute to pricing and contractual arrangements.
- Support changes needed to achieve customer objectives through industry and product expertise.
- Optimize technical architecture to achieve elegant client solutions while balancing business requirements and technical capabilities.
- Work with Sales, Success, Technology and Products, TMP, and Support teams to develop strategy and drive customer adoption initiatives.
- Supervise solution and technical architecture for sophisticated and large customers.
- Serve in a billable capacity as a lead architect during discovery and development.
- Identify and mitigate architectural risks associated with projects.
- Lead architecture and design of complex Salesforce projects for Financial Services and Health and Life Sciences clients.
- Provide architectural guidance and support to project teams, including developers, administrators, and business partners.
- Advise customers on enterprise architecture, Salesforce's role within it, and overall architectural strategy.
- Develop roadmaps and provide strategic guidance to align business objectives with technical solutions.
- Conduct in-depth requirements analysis and assess the feasibility of potential solutions.
- Anticipate, mitigate, and manage risks for Salesforce and customers.
- Contribute in a billable capacity toward the Principal Architect team utilization target of 50%.
- Lead, inspire, coach, and develop Salesforce Professional Services team members engaged in service delivery through active mentorship.
- Develop colleagues' consulting skills, industry knowledge, product knowledge, competency skills, and leadership capabilities.
- Ensure compliance with industry regulations and standards.
- Keep current with Salesforce developments and trends and introduce innovative ideas to clients.
- Participate in developing internal processes, artifacts, and methodologies supporting service delivery to strategic customers.
- Ensure adherence to approved service-delivery methodologies.
- Collaborate across Regulated Professional Services, Sales, Success, and Product teams to build and drive regulated-solution points of view.
- Support Salesforce product teams across clouds in building industry-specific solutions for the regulated vertical.
- Build an architecture community across the Regulated Professional Services team to share standard methodologies and lessons learned from large-scale programs.
- Drive architecture-community enablement goals to align delivery capabilities with customer needs and cross-cloud platform expertise.
- Salesforce Certified Technical Architect achievement or being on the path to CTA.
- Experience with Salesforce-enabled transformations.
- Experience with Financial Services Cloud or Health Cloud.
About the company
Salesforce sells cloud software that helps businesses manage sales leads, customer service, marketing, and online commerce from shared customer records. Its flagship Sales Cloud tracks accounts and deals, while Service Cloud organizes support cases and Agentforce builds AI assistants that act on company data. Teams access these tools through a browser and connect outside apps and data sources, with Slack for work messages and Tableau for visual analysis. Salesforce earns most of its revenue from software subscriptions and support, with professional services for implementation and training. Marc Benioff co-founded Salesforce in 1999, and its headquarters are in San Francisco, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
Get referred to Salesforce
See people who can refer or advise you
Simplify's Take
What believers are saying
- AI brings paying demand: Salesforce reported nearly $3.9 billion in Agentforce and Data 360 recurring revenue pace in August 2026.
- Giving back gets paid time: Salesforce employees receive seven paid volunteer days each year.
- Subscriptions provide a durable base: Salesforce earned $10.8 billion from subscriptions and support in the July 2026 quarter.
What critics are saying
- Office roles demand attendance: Salesforce's published guidelines require four to five days in person for office-based roles.
- Expansion brought debt: Salesforce borrowed $6 billion in November 2025 to help finance the Informatica acquisition.
- Reliability failed during Dreamforce: a September 2026 Salesforce outage disrupted affected Hyperforce environments for seven hours and 36 minutes.
What makes Salesforce unique
- Partners extend its platform: Salesforce's AgentExchange combines third-party apps, AI agents and services with unified purchasing and billing.
- Everyone publishes a plan: Salesforce employees write annual goals visible to colleagues through its internal V2MOM system.
- Learning includes real practice: Salesforce's free Trailhead courses award badges after quizzes and hands-on exercises in practice accounts.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
Growth & Insights and Company News
6 month growth
-1%1 year growth
-1%2 year growth
-2%The global leader in press release distribution and regulatory disclosure. Public relations and investor relations professionals rely on Business Wire for broad-based and targeted market reach.
Docusign has expanded its more than 20-year partnership with Salesforce, bringing its Intelligent Agreement Management (IAM) platform natively into Salesforce, Agentforce, and Slack. The company announced the move on October 13, 2026. The integration lets sales teams draft, negotiate, and sign agreements without leaving their customer relationship management system. Sellers can ask Agentforce questions about contracts, generate or send agreements, track renewals, and flag hidden risks in obligations buried in master services agreements. In Slack, teams can request a contract, pull live customer and pricing data, apply approved terms, and route the deal to legal within the same thread. Docusign was also named a 2027 Salesforce Partner of the Year for Global Partner and System of Engagement.
Salesforce's balance sheet has changed sharply as it funds a $25 billion accelerated share repurchase, which was still under way during its fiscal Q2 2027 earnings call in August. Debt made up 38.1% of assets in the quarter, against a typical 14.8% over the prior fourteen years. The company holds $41.7 billion in total debt and $11.4 billion in cash and short-term investments. It spent $35.1 billion on buybacks over the last twelve months, while free cash flow was $15.2 billion. Diluted shares fell to 821 million from 962 million a year earlier. Shares bought so far under the programme cost an average of $176, below the current $229.13 price. The business itself looks steady: operating margin was 22%, and revenue grew 11% in constant currency.
Salesforce stock has gained 10.9% since the day before the company raised its fiscal 2027 profit forecast on August 26, 2026. The S&P 500 returned 1.1% over the same period. Most of the gain came early. The stock rose 22.5% in the two sessions around the release, then fell 9.5%. It trades 1.8% above its 50-day average and 14.4% above its 200-day average. Salesforce raised its fiscal 2027 earnings per share guidance to $10.21 to $10.25, from a midpoint of $7.96. Second-quarter GAAP earnings per share reached $4.29, helped by non-operating gains. Revenue guidance rose only 0.4% at the midpoint, to $46.1 billion to $46.4 billion. Second-quarter sales were $11.35 billion.
Salesforce (NYSE:CRM) has introduced an Agent Allowlist in its Winter '27 CRM release, letting merchants control which AI agents can access their commerce APIs. The release also adds native agent skills, plug-in support, and cloud-based agent connections for AI-assisted customer and shopping journeys. Merchants can track agent-driven shopping behaviour and outcomes inside the CRM. The update supports Salesforce's push to rebuild its applications around AI agents. However, opening more commerce flows to external agents running on Microsoft or Google clouds widens the surface for security incidents, such as those previously seen in Slack.