Account Manager - Enterprise

Job Title: Account Manager, Enterprise

Location: Tokyo, Japan

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com.

About the Role/ The Opportunity:

As an Account Manager, your primary focus is managing and growing relationships with our existing customer base in Japan. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

What You’ll Do:

• Act as primary contact for designated accounts, fostering strong relationships across all levels; understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.

• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.

• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.

• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value;

• Monitor customer health and address issues promptly to ensure long-term partnerships.

• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

What You Need to Succeed:

• Typically requires a minimum of 5 years of enterprise software sales experience.

• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies highly preferred.

• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.

• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.

• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Skills That Could Set You Apart:

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.

• Possess high empathy and excitement for what can be defined as digital customer experience.

• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.