Application Support Engineer

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. G&A Solutions Engineering (GSE) is IS&T's dedicated technology partner for Apple's general and administrative functions — including people, finance, facilities, legal, and security. The team builds and delivers integrated technology solutions that keep these functions running efficiently and securely at global scale. GSE also works closely with business teams to develop custom tools that improve productivity and bring greater automation and consistency to G&A operations across Apple. The Employee Systems team is responsible to build Employee related business applications. You will be a generalist, able to be flexible in roles yet have an in-depth knowledge of enterprise systems and platforms to build innovative applications and custom solutions that serve all Apple Employees.

Minimum Qualifications

5+ years experience supporting mission critical production applications in an enterprise environment AND 3+ years of Software development experience building highly scalable RESTful web services, or some combination of both. Java development, J2EE, and related experience is critical for this role. Knowledge of databases like Oracle and MongoDB, and capable of understanding SQL and query tuning as well as database performance optimization. Demonstrable track record of using a logical debugging methodology to solve complex production issues in a customer-facing role. Strong and proven track record of incident management, configuration/change management Passionate and inquisitive to solve everyday problems in innovative ways.

Preferred Qualifications

Strong knowledge of SOAP and RESTful web services Knowledge in frameworks like Spring Knowledge of messaging services like Kafka Strong experience with monitoring tools like Splunk, Nagios, AppDynamics, Dynatrace, or similar. Track record in troubleshooting complex problems with a cross-functional team and multiple stakeholders to solve large scale production issues. Python development experience would be a plus Knowledge in workflow automation systems like Temporal (Autoflow) and Flink is a plus Functional knowledge with HR and/or Payroll products such as Workday, Oracle HCM, Salesforce, PeopleSoft, SAP Success Factors, or ADP Good Oral and written english communication skills

Description

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Employee Systems team is seeking a Software Application Support Engineer who has a proven track record in developing and managing high quality enterprise software solutions. Our group is responsible for building and managing a suite of core application services for a number of applications. We do all this with an exceptional group of software engineers, dev-ops engineers and technical project managers, working to make a difference for our customers. To run our environment efficiently, we drive for automation and build frameworks which help ease both the end user experience and the manageability by our team. The teams direction is to strive for automation to ensure reliability at the highest level. You will work with some of the coolest people and technologies on the planet, including: GenAI, OS X, iOS, Oracle, MongoDB, Restful web services, and web platform technologies including Spring, Apache, and more. This is an exciting role, demanding a strong technology background.

Responsibilities

You will help engineer and maintain innovative software applications. The Application Support Engineer will not only support operations, but also work closely with the development engineers within the team to aid in architectural design and assist with implementation of complex features/fixes. You will be responsible to improve the performance, availability, scalability and monitoring of all of Employee Systems. You will work closely with business partners, other engineering teams, quality assurance and management. This is a hands on support and coding role and you must be able to coordinate with a global team. At Apple, code quality and functional quality is always at the forefront and one of the keys measures of Success. Be able to work well in a fast paced environment.