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Glia

AI-driven multichannel banking customer support platform

Senior Governance, Risk, and Compliance Specialist

Security Governance, Risk & CompliancePosted on Nov 12
Full-timePolandNo salary listedIn-person

About the Job

Requirements

  • At least 6 years of experience in Information Security, Governance Risk & Compliance (GRC), Audit, or Risk Management.
  • Hands-on experience with frameworks such as SOC 2, PCI DSS, GDPR, and HIPAA/HITECH.
  • Experience owning and leading audits and compliance initiatives.
  • Experience working with cloud-based and distributed systems, preferably AWS.
  • Project and stakeholder management skills, including the ability to manage multiple concurrent initiatives.
  • Analytical and problem-solving skills, with a solution-oriented approach.
  • Ability to translate complex security and compliance concepts into clear documentation and business-friendly language.
  • Communication skills and experience engaging technical teams and external stakeholders.
  • Curiosity, adaptability, and proactive ownership in navigating evolving security challenges.
  • Excellent written and spoken English.

Responsibilities

  • Own and lead compliance programs and audit processes, including SOC 2, PCI DSS, GDPR, and HIPAA/HITECH, from planning through completion.
  • Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery.
  • Serve as a primary point of contact for external auditors, customers, and prospects on security and compliance matters.
  • Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires.
  • Oversee internal and external assessments across systems, services, and teams.
  • Own and evolve the Third-Party Risk Management program, managing and monitoring vendors' and partners' security compliance.
  • Maintain, enhance, and scale security controls and compliance processes across the organization.
  • Partner with engineering and product teams to translate compliance requirements into practical implementations.
  • Track and drive remediation efforts, ensuring accountability and timely resolution.
  • Produce and present audit and compliance reports to internal stakeholders and leadership.
  • Promote security awareness as a strategic advisor and stay informed about evolving regulatory and compliance trends.

Desired Qualifications

  • Experience with ISO/IEC 27001 and ISO/IEC 42001.
  • Relevant certifications such as CISA, CISM, CRISC, CISSP, ISO/IEC 27001 Lead Auditor, and ISO/IEC 42001 Lead Auditor.

About the Company

Glia

AI-driven multichannel banking customer support platform

Glia provides an AI-powered customer interaction platform for banks and other regulated financial institutions. It unifies voice and digital channels—including messaging, video, voice, and CoBrowsing—to automate routine service, assist human agents, and preserve conversation context across channels. The Banking AI suite features AI agents for voice and digital interactions, agent copilots, analytics, and a banking-trained knowledge layer, delivered as SaaS. It primarily serves community and regional financial institutions, aiming to improve efficiency, consistency, and compliance in customer service across multi-channel interactions.

Company size
201-500
Company stage
Series D
Total funding
$149.5M
Headquarters
New York City, New York
Founded
2012

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