Customer Support Officer
About the job
- A minimum D3 degree is required.
- At least 1 year of experience as a Customer Support, Call Center, or Contact Center professional is required.
- Proficiency with Microsoft Office and the internet is required.
- Good communication and interpersonal skills are required.
- Applicants must be 30 years old or younger.
- Applicants must be male or female.
- Serve customers by telephone, face to face, and email.
- Maintain the confidentiality of customer privacy, including complaints or requests from customers.
- Provide solutions to customer complaints.
- Prepare reports of customer complaints or customer requests.
- Establish good communication with customers.
About the company
Cermati is a Jakarta-based fintech platform that helps Indonesians research, compare, and apply for financial products like credit cards, loans, mortgages, auto loans, savings, insurance, and bill payments. It aggregates information from banks and financial institutions into a standardized format so users can understand options and make informed choices. The service often handles parts of the application process for partners, earning commissions from successful applications rather than charging users. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for a population that's increasingly online but underserved in formal finance.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$1.9M
Headquarters
Jakarta, Indonesia
Founded
2015
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Simplify's Take
What believers are saying
- July 2026 BCA funding expanded Indodana PayLater reach across 180 Indonesian cities.
- Cermati Protect launched multiple 2026 partnerships, showing active cross-sell and monetization.
- Series D rumors from 2024 suggest investors still see scalable value in Cermati.
What critics are saying
- BNPL default losses can hit Indodana Finance fast if consumer delinquencies rise in 2026.
- OJK fined dozens of firms in 2026, raising compliance risk for Indonesian lenders.
- Cermati depends on partner distribution; losing BCA, banks, or merchants weakens growth immediately.
What makes Cermati.com unique
- Cermati groups comparison, brokerage, and BNPL under one Jakarta fintech platform.
- Indodana Finance's BCA-backed IDR1.5 trillion facility deepens funding access for 2026 growth.
- Cermati Protect keeps bundling insurance with tiket.com, Bumame, and DR SPECS.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
-1%Financial product aggregator startup Cermati reportedly secured Series D round funding of $17 million led by MDI Ventures