Technical Account Manager
First Focus
Technical Account Manager
First Focus
Managed IT services for mid-market firms
First Focus · Melbourne, Australia (Hybrid) · Full-time · Posted 2026-10-22
Salary: AUD 110,000–130,000
Workplace: hybrid
Department: Client Services
Own the relationship. Shape the strategy. Make IT matter.
First Focus is Australia’s best mid-market Managed Service Provider. We say it confidently and Cloudtango agrees. Eight years running as the #1 MSP in Australia, which in tech years is basically a lifetime. We have over 330 staff across Australia, New Zealand and the Philippines, and after 15+ years of steady growth we are still expanding.
We are informed, aligned, supportive and we reward performance. We hire smart people, give them real responsibility, and back them properly. No politics. No smoke and mirrors. Just good people doing meaningful work.
This is not a “swing by once a quarter and ask if everything is fine” kind of gig.
As a Technical Account Manager at First Focus, you are the trusted advisor for a portfolio of small and mid-market clients. You sit comfortably between technology and business, translating complexity into clarity and helping clients make smart commercial decisions about their IT.
You are technically capable, commercially sharp, and you know how to run a room. You can talk infrastructure, cloud and security with engineers, then switch gears and discuss risk, ROI and roadmap priorities with customers from IT management to the C-Suite without breaking stride.
You will:
First Focus’ values are based around keeping everyone informed, aligned, supported and rewarding performance. We do not just talk culture. We live it.
We’re not looking for someone to manage accounts. We’re looking for someone clients trust when decisions matter. If that sounds like you, we should probably meet.
Learn more about First Focus and our values at https://www.firstfocus.com.au/about-us/.
Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.
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Managed IT services for mid-market firms
First Focus is a managed service provider that delivers outsourced IT services to mid-market companies in Australia, New Zealand, and beyond. Its CORE offering combines AI implementation, business process automation, Essential Eight-aligned cybersecurity, data governance, and ongoing IT support as a single managed service, with additional capabilities in cloud migrations, unified communications, software/web development, and data services. It distinguishes itself through a broad, integrated service portfolio, a strong local footprint across major cities in AU/NZ and the Philippines, and a growth history built on acquisitions, now augmented by its integration with Integris to form a global SMB-focused MSP. Its goal is to be the trusted, all-in-one IT partner for mid-market organizations, providing an outsourced IT department and expanding its platform and geographic reach through strategic acquisitions and the Integris tie-up.
Explore more opportunities at First Focus