CEG Project Management Intern - Technical

Summer Internship Program from 24th of May to 30th July 2027 (10-week program)

Get to know our team:

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The opportunity:

Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain efficiency and effectiveness of processes, and lead changes to improve customer and partner experience. 

In this role, you'll get to: 

• You will be involved in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation. This is a hands-on technical role where you will have to conduct many of your own data analyses (SQL, Metabase, ThoughtSpot, & Tableau) and/or build on a low-code/simplified JavaScript tool. You will need a combination of technical and analytical skills, knowledge of prompting or AI-enabled tools, and project management/communication skills to be successful in this role. 

• Support the testing, launch, implementation, and ongoing improvement of new processes, products, and solutions

• Facilitate collaboration and effective coordination across various Agoda departments and teams within CEG to achieve project milestones and support business initiatives. Uncover opportunities, analyze issues, identify risks, and propose solutions to be implemented 

• Support projects aimed at improving and maintaining operational KPIs such as quality of service, partner satisfaction, productivity, costs, etc.  Support the definition and design of action plans for initiatives in partnership with management team 

• Use data and insights to identify problems, support improvement recommendations, and clearly communicate findings to stakeholders

• Ensure calibration between project teams and other stakeholders as well as provide efficient and regular reporting to management, and track project outcomes against defined success metrics

What you'll need to succeed:

• Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship. Students taking a gap year can also apply.
• Must have working rights in Thailand
• Ability to work in a fast-paced, dynamic, multicultural environment
• Positive attitude, proactive, and hands-on, with a willingness to learn and adapt
• Fluent in English both spoken and written
• Strong numerical acumen with structured logical thinking and problem-solving skills
• Since the role involves coding, candidates are recommended to have experience with at least one programming language (e.g. JavaScript, Python, Java, but any other programming languages are also welcome)  
• Working knowledge of SQL is preferred and will be applied to support data analysis; training and guidance will be provided.
• Interest in AI, prompt engineering, workflow automation, low-code tools, or process improvement is a plus.

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