Director – Clinic Operations 2

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Locations: Legacy Northline - 5598-A1 North Fwy, Houston, TX 77076 and Legacy Northside Irvington - 3517 Irvington Blvd Ste 200, Houston, TX 77009

Director - Clinic Operations II (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

As Director Operations II, you will help shape the financial and operational success of assigned practices within a defined geographic, specialty, or other designated group. Your leadership will bring people, processes, and resources together so each practice can provide effective, coordinated care to the communities it serves.

Working closely with the Senior Regional Operations Director and Vice President of Operations, you will guide operating policies and initiatives while supporting Operations Managers with site-specific action plans, budgets, and strategies. You will also spend designated time in clinic locations, staying connected to the teams, patients, and day-to-day work that make community healthcare possible.

Your impact and opportunity

• Lead the financial and operational performance of assigned clinical practices.
• Strengthen clinic operations through thoughtful planning, accountability, and collaborative problem-solving.
• Coach and guide Operations Managers as they build their skills, confidence, and leadership capabilities.
• Partner with physicians and mid-level providers to support successful, sustainable practices.
• Advance revenue cycle performance, budget adherence, and service delivery across assigned sites.
• Make a meaningful difference in community healthcare by helping clinics operate effectively and meet performance standards.
• Build strong working relationships across operations, medical leadership, human resources, marketing, and practice support teams.

A collaborative leadership experience

You will join a team where communication, mentorship, and shared accountability are valued. Your ability to listen, analyze information, coach others, and turn strategy into action will help practices navigate challenges and pursue continuous improvement. This role offers meaningful opportunities to grow as a healthcare operations leader while contributing directly to the broader care delivery ecosystem.

What you will bring to the role

• Operational leadership across multiple assigned practice sites.
• Experience supporting budgets, financial performance, revenue cycle initiatives, and practice development.
• A relationship-centered approach to working with physicians, managers, staff, and organizational leadership.
• Comfort spending time in clinic locations to understand operations and support teams where the work happens.
• Sound judgment, discretion, and the ability to manage competing priorities in a dynamic healthcare environment.

Key Responsibilities

• Oversee operations and service delivery of all practice sites within assigned clinics.
• Work with clinics to interview and hire managers and coordinators.
• Directly supervise and establish accountabilities, provide performance feedback, and conduct annual performance evaluations for managers, with input for relevant support staff.
• Provide counsel to managers in disciplinary matters with assistance from HR for disciplinary actions and/or terminations.
• Ensure the success of physician and mid-level providers in the assigned practices.
• Collaborate with physicians to support their ability to establish successful practices.
• Review operational and financial performance monthly with managers, the Vice President, and medical leadership to develop Site-Specific Action Plans.
• Work with managers to ensure compliance with performance standards.
• Coordinate revenue cycle initiatives for implementation in all practices.
• Review the point-of-service collections weekly report and accounts receivable monthly report with the Operations Manager.
• Manage annual budget development for assigned practices and hold the Operations Manager accountable for adherence to budget and performance objectives.
• Maintain routine communication with the Senior Regional Operations Director and the Vice President of Operations to review operational issues, performance targets, and other projects defined by the COO.
• Attend routine operational leadership meetings and problem-solve jointly with leadership.
• Meet with physicians regarding the financial success of the practice and deliver monthly revenue cycle performance.
• Collaborate with Marketing on strategies for the region and work with the Practice Liaison for success.
• Develop and revise clinical revenue cycle policies to ensure compliance.
• Read, analyze, and interpret technical information, financial reports, and legal documents.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s level degree in business, healthcare or related discipline area is required.

Required Years of Experience

• Three (3) years of recent demonstrated leadership experience managing a clinic’s practice operations is required.

Desirable Education and/or Experience

• Master’s degree, MHA, MBA or equivalent is preferred.

Required Knowledge, Skills, and/or Abilities

• Excellent communication skills and customer service skills.
• Demonstrated competency with an EHRS system.
• Ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.
• Ability to develop a strong rapport with physicians. Significant skill in communicating with and relating to providers, including the ability to establish productive and cohesive partnership with providers.
• Strong knowledge of the day-to-day operations of clinical practice operations
• Financial and analytical expertise in budget development, physician practice productivity, productivity standards, revenue cycle management, provider relations, scheduling and referral tracking management and all other aspects relating to the management of a dynamic and growing practice.
• Strong understanding of fiscal management/ cost control; marketing and practice development; strategic planning and human resource management.
• Ability to formulate and carry out operational plans for clinical practice operations
• Knowledge of legal issues related to clinical practice operations, employment law and fraud/ abuse rules.
• Knowledge of project planning and ability to coordinate various projects and activities concurrently (multitasking/ prioritizing).
• Ability to navigate ambiguous situations and apply strong leadership skills in problem solving effectively.
• Must be able to manage multiple deadlines and prioritize.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Desirable Knowledge, Skills, and/or Abilities

• Bilingual (Spanish/English) is preferred.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.