National Vision

Operates affordable eyeglasses and vision centers

Front Desk Receptionist - Bilingual Spanish

Reception & Front DeskConfirmed live in the last 24 hours

Part-timePineville, NC, USAIn-person

About the Job

Requirements

Fluency in reading and speaking both English and Spanish is required.
Strong customer service skills are required.
Strong organizational skills are required.
A high school diploma or equivalent is required.

Responsibilities

Ensure high-quality customer service while following all safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
Process and understand managed care plans while obtaining document information from the insurance company as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders are in or of any delays.
Keep the reception area tidy and presentable with all necessary materials.
Receive, sort, and distribute daily mail and deliveries, and maintain inventory of office supplies.
Participate in regularly scheduled mandatory communication meetings.

Desired Qualifications

Experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not required.
Zero to two years of related experience or training is preferred.
Experience handling multiple phone lines is preferred.

Job Description

What would you do? – The Specifics

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

Fluent in reading and speaking both English and Spanish.
Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong customer service skills required
Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. 

Our Benefits Include:

401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
Employee eyewear discount
College scholarship program

Focus on Professional Growth and Career Fulfillment:

Training programs available
Access to educational courses
Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

About the Company

National Vision

Operates affordable eyeglasses and vision centers

National Vision creates a nationwide network of affordable eye care centers, selling eyeglasses and providing eye exams through vision centers located inside larger retail stores. Its core product is affordable eyewear and eye-care services offered at pass-through cost with a focus on value. The business works by operating and expanding vision centers, often through acquiring established brands such as America’s Best Contacts & Eyeglasses (2005) and Eyeglass World (2009), and by growing its footprint with private equity support and a public listing (IPO in 2017). This scale and emphasis on low-cost, accessible eyewear differentiate it from other providers that may operate more fragmented or premium-focused networks. The company aims to broaden access to affordable vision care for more people by expanding its national reach and brand portfolio.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Lawrenceville, GA
Founded: 1990

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