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AI transforms Revenue and billing software, ISG says. * 3 hrs ago Enterprise revenue software is evolving to help companies better understand and act on information throughout the revenue cycle while adapting to the growing complexity of functions such as pricing and billing, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III). The 2026 ISG Buyers Guides(TM) for Revenue and Recurring Billing find that organizations are seeking greater visibility and analysis of revenue-related activities and more flexible software for pricing, selling and billing for an expanding array of products and services. They are rapidly integrating AI into revenue intelligence platforms and other systems to increase automation, improve consistency and accelerate sales cycles. "Revenue intelligence strengthens execution by linking evidence and insight to actions that improve business outcomes," said Barika Pace, director of research, Office of Revenue, ISG, and lead author of the report. "AI is empowering companies to scale and adapt their revenue operations for emerging opportunities." The ISG Buyers Guide research provides the rankings and ratings of 50 software providers and their products for revenue and recurring billing operations. The series includes guides to software for revenue intelligence, recurring billing and configure, price and quote (CPQ) functions. Revenue intelligence software, the data and decisioning layer of the revenue stack, complements customer relationship management (CRM) platforms by automatically capturing information about the full context of interactions between buyers and sellers. Advanced analysis of this data, which may come from emails, calendars, meetings, calls and other sources, helps to identify engagement patterns, deal momentum, risks and likely outcomes. Using these observations, revenue intelligence can generate recommendations for sellers, managers and revenue leaders. AI is a major driver of the shift in revenue intelligence from retrospective analysis to continuous execution. By 2028, one-third of enterprises will use generative AI in revenue lifecycles to generate pricing guidance, contract language and renewal recommendations, ISG says. AI tools can improve seller productivity, making deals more consistent and sales cycles shorter if they are connected to governed workflows and use trusted data and decision logic. Smoothly integrated into daily workflows, AI-enabled revenue intelligence can prevent sellers from spending time logging activities and managers from making decisions based on subjective judgments. It provides a consistent view across teams, regions and segments so companies can quickly identify urgent developments such as stalled deals and changes in buyer sentiment. Organizations evaluating revenue intelligence software should consider security, reliability and integration with existing CRM and other systems, ISG says. Due to the sensitive nature of data involved in the revenue lifecycle, platforms should enable role-based access, regional policies, data residency controls and other safeguards without excessive technical effort. Companies should understand how data is collected, retained and used, how AI models are monitored and where human review is required. "AI-enabled revenue intelligence is an increasingly important part of how companies make money, interact with customers and grow," Pace said. "It needs to be strictly governed and closely aligned with all core business operations." For the 2026 ISG Buyers Guides for Revenue and Recurring Billing, ISG produced three Buyers Guides: Revenue Intelligence, Recurring Billing and Configure, Price, Quote. Each covers the essential platform categories and products in the given technology segment. A total of 50 providers were assessed: Apparound, AppDirect, Aria Systems, Aviso, Backstory, BillingPlatform, Bit2win, Chargebee, Conga Advantage CPQ, Conga Billing, Conga Smart CPQ, CSG, DealHub, Epicor, Everstage, Experlogix, GleanView, Gong, Gotransverse, HubSpot, Infor, keylight, LogiSense, Maxio, Mediafly, Microsoft, OneBill, Oracle, Oracle NetSuite, Outreach, Paddle, Pricefx, Recurly, RecVue, Revenue Grid, Revenue.io, Revalize, Salesforce, Salesloft, Salesloft (Clari), SAP, servicePath, Stripe, Tacton, Terret, Vendavo, Yagna iQ, Zilliant, Zoho and Zuora. ISG rates software providers' products in five evaluation categories: Overall, Product Experience, Capability, Platform and Customer Experience. Providers ranked in the top three for each evaluation category are named as Leaders. Within each platform category, those that meet the greatest proportion of its evaluation criteria are named as Overall Leaders. Salesforce was the top Overall Leader in Revenue Intelligence, followed by Gong and Salesloft. Zuora was the top Overall Leader in Recurring Billing, followed by Stripe and BillingPlatform. Oracle was the top Overall Leader in Configure, Price, Quote, followed by Conga Advantage CPQ and Conga Smart CPQ. In addition, the following providers were rated as Exemplary or Innovative in each of the Buyers Guides: Revenue Intelligence: Gong, Outreach, Salesforce and Salesloft were rated Exemplary. Aviso and Salesloft (Clari) were rated Innovative. Recurring Billing: BillingPlatform, Chargebee, Conga Billing, Gotransverse, Oracle, Salesforce, Stripe and Zuora were rated Exemplary. Aria Systems and Oracle NetSuite were rated Innovative. Configure, Price, Quote: Bit2win, Conga Advantage CPQ, Conga Smart CPQ, HubSpot, Oracle, Revalize, Salesforce, Tacton, Zoho and Zuora were rated Exemplary. Epicor, Everstage and SAP were rated Innovative. The ISG Buyers Guides for Revenue and Recurring Billing are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments. Visit this webpage to learn more about the ISG Buyers Guides for Revenue and Recurring Billing and read executive summaries of each of the three reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments. Media gallery

Best enterprise web hosting platforms compared. Home / Blog / What Gong's Website Rebuild Teaches Enterprise Teams About Building for the AI Era Last updated: Wednesday, August 19, 2026 What Gong's Website Rebuild Teaches Enterprise Teams About Building for the AI Era. Read how Gong migrated 400+ pages from WordPress to Sanity, then used structured content to power AI-assisted localization and publishing. Summarize this article with ChatGPT or Gong's decade-old WordPress site had reached the point where reskins and plugins could no longer keep up with the business. Its migration to structured content on Sanity did more than replace a CMS: it created the foundation Gong now uses to run AI-assisted localization and publishing. The sections below walk through why the old setup broke down, how the new one was built and what Gong is doing with it now. Key takeaways. * Gong migrated more than 400 pages from WordPress to Sanity to remove the operational friction created by years of reskins, plugins and manual publishing workflows. * Structured content, not the CMS switch itself, unlocked faster publishing, stronger governance and AI-assisted localization. * AI-powered translation worked because Gong built the content model first; the team paired AI Assist with custom style guides for French and German and human review through Content Releases. * Gong is now extending the same foundation into automated blog summaries, content refresh workflows and future agent-driven experiences. * Enterprise teams evaluating a CMS move should treat structure as the prerequisite for AI content operations. Why Gong's old foundation couldn't support what came next. Enterprise websites accumulate technical debt one reskin, one plugin and one deadline-driven fix at a time. Each change looks harmless on its own. The accumulation eventually becomes an operating constraint. Gong hit that point after years of growth on WordPress. Bryce Wellington, who leads web engineering and content production at Gong, described a platform shaped by a decade of patches: multiple redesigns layered on top of each other and plugin dependencies nobody fully owned. Three regional teams, in San Francisco, New York and Dublin, ended up interpreting the brand differently because the system gave them no shared structure to work from. The friction showed up in publishing speed, developer dependency, localization consistency and governance across regions. Gong's expansion into new markets, paired with its repositioning around AI, pushed a website built from patched-together pages past what it could support. The website migration that followed reset how the business operates online; swapping CMS platforms was the mechanism, not the goal. Enterprise teams facing the same decision get better outcomes when they frame a CMS migration as an operational reset, since that framing addresses what's actually costing the business time and revenue. A closer look at why enterprise teams outgrow WordPress, and the CMS selection criteria that follow from it, breaks down the specific signals that separate a platform still worth patching from one that has become the constraint itself. Why Sanity became the foundation for Gong's rebuild. Sanity became the foundation because it let Gong model content around how the business runs, not the other way around. Gong partnered with Webstacks to move more than 400 pages off WordPress and onto Sanity. The rollout started with the homepage, primary navigation and core solutions pages, the pages that carry the most pipeline weight and set the pattern for everything that follows. Your Go-To Partner for Sanity Development Webstacks design and develop high-performance websites on Sanity built for scale, speed, and collaboration. Phase 1 established the design system and component library on the highest-traffic pages first, then extended the same structure across the rest of the site once the foundation held. A planned, phased CMS migration reduces risk by validating the content model on high-traffic pages before committing the entire site to it. Content needed to be modeled around how the business actually runs, not forced into fixed page templates, and that requirement drove the choice of Sanity over a like-for-like CMS swap. Gong organized resources, landing pages, product lines, campaigns, conversion points and regional variants as reusable content types instead of one-off page builds. Sanity's content modeling approach supported that shift without sacrificing the design governance Gong's brand team needed to maintain consistency across regions. For Gong, the platform choice functioned as the mechanism for building a foundation that could support scale, speed and whatever the next phase of the business required. How structured content changed What Gong's team could do. Structured content made the rest of the rebuild possible. Instead of every page existing as a fixed layout, the site breaks into reusable fields, modules and content types: a hero section, a testimonial, a CTA, a stats bar, a resource card. Each one functions as a reusable system component rather than a page-specific asset. Marketing gained direct control over publishing right away. Designers and developers could build against a modular system that preserved brand consistency without relitigating design decisions on every page. Governance got easier because the content model and editorial workflows now live inside Sanity itself, rather than in a patchwork of plugins and tribal knowledge. Teams evaluating a CMS on features alone often miss this piece. What structured content actually is and why it matters for scale is worth its own deeper look, but a CMS becomes infrastructure the business can build on only after content stops functioning as static pages and starts functioning as a system of reusable parts. Webstacks connected the content model, the design system and the front-end implementation together, giving Gong's team a CMS experience built around how they actually work How Gong used structured content to support ai-assisted localization. Gong's localization workflow shows what structured content makes possible. The old process moved messaging and product updates across languages through manual handoffs, with more review cycles and more room for regional inconsistency at every step. Structuring content in Sanity folded localization directly into the content operation instead of treating it as a bolt-on process. The team used AI Assist for translation, built language-specific style guides for French and German and layered human review into the workflow through Content Releases. Regional teams stayed in the loop, and the process became repeatable instead of reinvented for every campaign. Bryce and Nikan both made the same point during the session: AI did not shortcut localization quality. It cut manual effort while keeping the same level of review in place. AI reduces manual localization effort only when the underlying content is already structured, tagged and connected to a real workflow. Unstructured legacy content run through AI adds a new layer of complexity on top of the old one. A dedicated look at AI-assisted localization with a headless CMS walks through how the style guide and review workflow were built, for teams weighing the same setup. Sanity's own published guidance echoes the same sequencing. Its AI translations resource and its pragmatic framing of AI-powered content operations both make the case that AI performs best on content that's already organized. What Gong is building next in AI content operations. The migration created room for Gong to plan past today's publishing needs. With structured content in place, the team is now exploring AI-generated blog summaries, content refresh workflows, prompt libraries and future customer-facing experiences powered by agents. These workflows run inside the content system instead of bolting onto it, so Gong can reuse the same structured content to cut repetitive work, improve content discoverability and support more capable digital experiences as they come online. A website built this way stops functioning as a destination and starts functioning as a content system: one foundation supporting publishing, localization, governance, automation and whatever AI-native experience comes next. Turning a website into a content operating system covers what that looks like in practice, including where automation like Sanity Functions fits into blog summary generation and refresh workflows. Sanity's broader content operations research puts Gong's trajectory in the context of where enterprise content teams are heading industry-wide. What Enterprise Teams can take from Gong's story. Gong's transformation offers a practical framework for any enterprise team evaluating its own CMS, website operations and AI readiness. The migration solved an operational problem. Gong moved off WordPress because the platform could no longer support where the business needed to go. Any enterprise CMS evaluation should start from that same question. Structured content did the heavy lifting. Faster publishing, consistent governance and reliable localization all trace back to modeling content as reusable components instead of fixed pages. AI added value because the foundation was already right. Applied to unstructured content, AI multiplies existing chaos. Applied to structured content, it removes manual effort while keeping governance intact. The broader pattern holds beyond Gong. Enterprise websites are becoming business-critical systems that need to support multiple teams, regions, workflows and AI experiences still taking shape. Gong's migration from WordPress to Sanity was the starting point; what the team is building on top of it, in localization and AI content operations, is still taking shape. Ready to treat your website like a growth product? Talk to Webstacks.

Onton's AI tackles agentic web trust. Onton has launched Ontology 1, an AI model designed to ensure trustworthy product discovery by combating synthetic content and manipulated recommendations on the agentic web. Key Takeaways * 1 Onton launched Ontology 1, an AI model designed to ensure trustworthiness in agentic web product discovery. * 2 The model aims to combat synthetic content and manipulated recommendations as AI agents increasingly make purchasing decisions. * 3 Benchmarking shows Ontology 1 outperforms existing product discovery platforms in verifying product information. * 4 Onton argues a trust layer is essential infrastructure for autonomous AI commerce, not just a feature. San Francisco-based Onton has unveiled Ontology 1, a new AI model engineered for trustworthy product discovery on the emerging agentic web. This model addresses a critical problem: AI systems increasingly research and execute consumer purchasing decisions, but often rely on manipulated or synthetic information. Built from scratch, Ontology 1 aims to cut through the noise of incentivized recommendations and fake content. Onton's co-founder, Alex Gunnarson, stated, "Everyone is focused on building smarter agents. We're focused on a different question: what should those agents trust?" Outperforming existing discovery platforms. Onton claims its model outperforms dominant players like Google Shopping and Amazon in accuracy benchmarks. The performance gap is most pronounced in verifying product information veracity, a domain historically difficult for AI. For example, an AI agent tasked with finding a sofa under $2,000 might sift through thousands of results, reviews, and influencer posts. Without a reliable way to discern signal from noise, the agent risks recommending products based on untrustworthy data. Onton was built to solve this problem, which the company views as an escalating default state of the internet. A new foundation for agentic commerce. The modern internet was designed for human evaluation, where intuition and skepticism filtered content. As AI agents take over more decision-making, these human filters disappear, leaving systems vulnerable to manipulation. Onton's model evaluates not just what a product is, but the trustworthiness of its surrounding information. It interprets user preferences, including visual inputs, as meaningful data rather than potential noise. This ensures AI agents make recommendations grounded in reliable information. The company also released new research detailing how current AI systems fail when confronted with synthetic content and incentivized recommendations, concluding that existing systems are ill-equipped for this information environment. StartupHub.ai data shows Onton, with a score of 54/100, is still developing its market presence compared to established competitors like Gong (76/100) and Five9 (62/100). Onton's co-founder Zach Hudson emphasized, "The next major internet platform will not be defined solely by who has the best model. It will be defined by who can provide the most trustworthy foundation for those models to operate on." Onton views a trust layer for agentic commerce as a precondition, not a feature. Without it, every AI-powered purchasing decision risks being built on a gamed foundation. With an agentic web authenticity model like Ontology 1, agents can fulfill their promise: helping people make better, faster decisions with reliable information. This approach is critical for trustworthy product discovery AI in a world where skills are the new SDKs for AI agents. Ontology 1 is available today via Onton.com and for partners building on the agentic web requiring a trustworthy foundation for product discovery and recommendation. (C) 2026 StartupHub.ai. All rights reserved. You may not republish this article in full without a license. Search engines and AI research tools may crawl and summarize for reference. Bulk reproduction or model training requires a license. See our terms. Discussion. Join the conversation below