Manager – Network Support

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for managing staff in assigned area (Customer Service, Provider Relations, Claims, or Credentialing), monitoring work to ensure compliance with established standards, appraising employee performance, and communicating expectations.

*We are seeking a Seasoned Manager with a proven track record of leading, coaching, and developing mid-sized teams of 10+ direct reports. The ideal candidate excels at setting clear performance goals, streamlining daily workflows, & driving team accountability. You will bring hands-on management experience, a passion for employee growth & the ability to foster an inclusive, high-performing environment.

THIS IS A HYBRID POSITION.

Job Description

Minimum Qualifications

Education: Bachelors degree required, Masters degree preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five (5) years of related experience and one (1) year medical group management and reporting preferred

Principal Accountabilities

• Manages staff appropriately, remaining available at all times for questions.
• Monitors all aspects of department activity to ensure timeliness and accuracy of work.
• Develops and motivates subordinates, establishing teamwork and building morale.
• Provides production reports to management.
• Develops departmental policies and procedures in collaboration with other MHMD functional areas.
• Interfaces with all internal and external customers in a respectful and responsible manner to enhance relationships and minimize conflicts as validated by complaints/feedback and management observation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.