Business Systems Analyst - Infrastructure, Field Services

Summary

CHS has an exciting opportunity within the information technology group. We are seeking a Business Systems Analyst (BSA) to join the CHS IT Global Infrastructure Service Delivery team. This role supports work efforts that deliver infrastructure products and services to specific business units or regions within the enterprise. The BSA plays a role in the project lifecycle from identification of need through deployment and testing.

The Service Delivery team is comprised of analysts and engineers that support over 800 CHS locations across the United States. Team members are either assigned to specific regions/terminals/plants or serve locations across the country. The BSA works with the team to incorporate enterprise infrastructure protocol and best practices. The BSA takes ownership to ensure consistent, reliable, and high-value solutions are implemented and supported. 

A core expectation of the BSA is the ability to be collaborative and work cross-functionally with a variety of IT teams, including Product teams, the CHS IT Service Center and Operators and systems architects. An equally important expectation is that the BSA works seamlessly with subject-matter experts, leaders and stakeholders from business areas and locations across the enterprise. In partnership with these groups, the BSA coordinates external vendors, establishes work plans and timelines, develops test and acceptance criteria, and implements initiatives that bring value to CHS and achieve business goals. 

To be considered for this position, qualified candidates must reside in the greater Grand Forks, ND area. This position will work-from-home and travel as necessary to cover 80+ CHS locations in the CHS Valley Region (NE North Dakota and NW Minnesota). This position requires approximately 25% travel. 

Responsibilities

• Provide consistent and satisfactory customer service to internal customers and colleagues, operating with a strong sense of accountability and integrity.
• Build relationships with internal customers, business partners, IT colleagues and 3rd party vendors and suppliers.
• Follow all IT, Global Infrastructure and team policies and procedures.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Work with other IT analysts, engineers, and business stakeholders to do the following:
  • Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services
  • Assist with the design, upgrade, and monitoring of systems
  • Determine hardware required to support business systems and processes
• Provide on-site technical support and issue remediation for core infrastructure, business systems and operational technology at CHS locations in the region as needed.
• Lead or co-lead work efforts that aim to deliver core infrastructure services.
• Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades.
• Document use cases, business requirements and system requirements. 
• Coordinate staging, installation and configuration of new or upgraded systems.
• Create diagrams and process flows.
• Document and process issues, enhancement requests and feedback from business partners. 
• Manage and resolve incidents and break-fix issues using ServiceNow.
• Procure new gear and hardware for work efforts using a standard enterprise purchasing system. 
• Participate and collaborate with the Service Delivery team using Agile & Kanban.
• Recruit and manage Smart Hands contractors for on-site field work as needed.
• Perform other responsibilities as needed or assigned. 

Minimum Qualifications (required)

• High School Diploma (or equivalent)
• 2+ years of experience as a business systems analyst, infrastructure analyst to include one or more of the following:
  • Experience gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts
  • Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies
  • Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites 

Additional Qualifications

• Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or a related field
• 2+ years direct or indirect leadership experience on small to medium-size technology initiatives, projects or work efforts
• Experience with point-of-sale platforms, especially Epicor, and fuel-management systems/fuel controllers
• Experience with industrial automation systems, like Kahler Automation
• Experience working with Azure DevOps
• Knowledge of system and network development methodologies including Agile 
• Knowledge of performance improvement methodologies including LEAN
• Management or coordination of 3rd party vendors and suppliers
• Ability to work in a cross functions team environment without direct supervision, with teams consisting of both IT and business process owners
• Demonstrated comfort and knowledge of project coordination concepts, including drafting charters, establishing and managing to timelines and milestones, conducting stakeholder analysis, and drafting status reports
• Familiarity with O365, especially Teams, Visio and PowerPoint
• Demonstrated problem-solving and critical thinking skills

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

Travel Expectations: This role requires approximately 25% of local travel, with occasional increases up to 40% based on business needs.