Intake Coordinator
About the job
- At least 1 year of customer service experience.
- Experience with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
- Competence in addressing and resolving issues that may arise during the intake process.
- Bilingual ability in English and Spanish.
- Availability to commute to the branch if needed.
- Review incoming referrals and new cases to ensure accuracy and completeness.
- Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
- Assign cases to registered nurses for Start of Care assessments and monitor progress to ensure documentation is submitted within required timeframes.
- Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
- Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
- Track authorization statuses and follow up promptly to avoid delays in service.
- Maintain organized and accurate records for incoming referrals, communications, and case assignments.
- Communicate with clinical leadership regarding barriers, missing documentation, or issues affecting case acceptance.
- Provide customer service to patients, families, referral partners, and internal team members.
- Experience with WellSky/Kinnser software.
- Previous work in healthcare environments such as hospitals, clinics, or home health agencies.
- Experience managing patient admissions, including collecting and verifying patient information.
About the company
Humana sells health insurance paid for by government programs, chiefly Medicare Advantage plans that private insurers run for Americans 65 and older in place of traditional Medicare. It ranks among the largest Medicare Advantage insurers in the country and also runs Medicaid plans for low-income families in several states. Its CenterWell business operates senior primary care clinics, a mail-order pharmacy and home health services, so many members get care from a company the insurer owns. Medicare and states pay Humana a set monthly amount per member, and it keeps the difference between those payments and members' medical costs. Humana was founded in 1961 as a nursing home company and is based in Louisville, Kentucky.
Company Size
10,001+
Company Stage
IPO
Headquarters
Louisville, Kentucky
Founded
1961
Get referred to Humana
See people who can refer or advise you
Simplify's Take
What believers are saying
- Enrollment is surging: in July 2026 Humana affirmed about 25% individual Medicare Advantage membership growth for 2026.
- Owned clinics create clinical careers: CenterWell Senior Primary Care added 130,900 patients, up 27%, in early 2026.
- Medicaid is widening: Illinois chose Humana in June 2026 to run Medicaid coverage statewide.
What critics are saying
- Low quality scores cut Medicare bonuses: only 20% of Humana's members sat in 4-star or better plans for 2026.
- The insurer is shrinking to save margins: about 600,000 Medicare Advantage members got plan-closure notices in October 2026.
- Stock grants carry risk: in July 2026 Humana cut its 2026 GAAP earnings floor to $6.52 a share from $8.36.
What makes Humana unique
- Military families are a second market: Humana runs the Pentagon's TRICARE health plan across 24 eastern states and Washington, DC.
- Florida anchors the business: Humana's Medicare Advantage contracts there produced 14% of its 2025 revenue.
- Medicaid is a quiet second insurer: Humana covers over 1.54 million low-income members across 11 states.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Unlimited Paid Time Off
- Paid Vacation
- Paid Parental Leave
- Short-term Disability
- Long-term Disability
- 401(k) Retirement Plan
- 401(k) Company Match