IT Manager

TITLE: IT Manager-National-Damascus
TEAM/PROGRAMME: Finance & IT Department    
LOCATION: Damascus
GRADE: 2    
CONTRACT LENGTH: 12 months
CHILD SAFEGUARDING: 
Level 3: The role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
ROLE PURPOSE: 
The key purpose of this post is to is to ensure that the IT strategy and vision
aligned, tuned up and supporting Save the Children strategy and vision, manage and ensure
efficient and effective IT and Communications systems and applications are in place to facilitate the CO
operations and keep staff informed through timely and pertinent communications, providing the IT
technology infrastructures and contributing to organizational policy regarding quality standards
and strategic planning.
SCOPE OF ROLE: 
Reports to: SCO Finance & IT Director 
Staff directly reporting to this post: 3

KEY AREAS OF ACCOUNTABILITY:

Support the delivery of effective Programmes, in both development and humanitarian contexts, by:
•    Responsible for all the IT operations in the Syria Country office.
•    Roll Out all new global IT policies and/or initiatives as requested by the Global Team.
•    Coordination with regional and global teams to provide and implement newest technologies and services
•    Core service management: Managing the local services running by ensuring the availability of a robust system, this will include our local data centre running in the CO.
•    ICT for business: Non-IT team coordination and involvement: Participating in programmatic activities to understand the program designs and provide technologies that would directly have an impact on our activities.
•    Yearly budget planning: Plan the IT needs for the year to ensure that the team will get the sufficient amount to cover license renewals, contract renewals and other potential costs.
•    Emergency Preparedness: Design, Prepare and maintain an emergency preparedness plan for all SCI offices in the country allowing core staff to operate remotely in emergency conditions.
•    Global Account Management: Manage the global account directory to be align with our human resource plan. This also includes a coordination with team leaders to provide sufficient services for the staff.
•    Staff Capacity Building: Planning and running IT trainings to non-IT staff to introduce them on the use of new implemented technologies. This will also include new joiner inductions.
•    Data protection: This requires a complete backup solution design, implementation and monitoring for Country and field offices. The plan should include, full, incremental and disaster ready Backups.
•    Perform necessary user services and support to all SCI staff including (Hardware/Software troubleshooting, staff supervision and devices instalment and fixing like Printers-ADSLs-Fax-Photocopiers).
•    Apply all the IT Policies and make sure the IT Focal points and contractors are trained on how to apply that polices and they have had suitable training on that.
•    Give training for staff training on any new systems or polices.
•    Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.
•    Commitment to serving members and their donors, and to helping build a culture of member service throughout organisation.
•    Provide quality control over design and content including compliance to SC branding policy and ensure technical performance 
•    Lead IT security initiatives, user awareness and compliance with Global Assurance requirements.
•    Manage Data Protection raising awareness for SCI staff & partners.
•    Manage Data Protection incidents handled by Datix platform.
•    Ensuring the Data security against internal and external attacks.
•    Ensure that the IT infrastructure and services meet the recommended specifications to support smooth running of SCI systems and application
•    Formulating and implementing business continuity and disaster recovery plans.
•    Manage Data Protection aspects to ensure complying with SCI, Data Protection Policies &Procedures, Syrian Data Protection law & GDPR.
•    Support and Help IT Department in reviewing/tracking IT Inventory.
•    Conduct other Ad-hoc IT duties as requested by Finance & IT Director.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
•    Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
•    Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
•    Creates a managerial environment to lead, enable and maintain our culture of child safeguarding.
Ambition:
•    Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
•    Future orientated, thinks strategically and on a global scale
Collaboration:
•    Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters
•    Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working.
•    Communicates clearly and confidently with others to engage and influence; promotes dialogue and ensures timely and appropriate messages, building confidence and trust. 
•    Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future. 
Creativity:
•    Applies the required technical and professional expertise to the highest standards; promotes and shares best practice within and outside the organization. 
•    Develops and implements innovative solutions to adapt and succeed in ever-changing and uncertain global and working environments. 
•    Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organization. 
Integrity:
•    Honest, encourages openness and transparency, builds trust and confidence.
•    Displays consistent excellent judgement.
QUALIFICATIONS AND EXPERIENCE
Essential.
•    Minimum bachelor’s degree in information technology, computer systems or computer information systems.
•    At least 7 years of work experience in Information Management; previous Information Management experience in INGOs is essential 
•    At least 1-3 years of work experience in Information Management as a manager is preferable
•    Strong communication (written and spoken), and interpersonal skills in English and Arabic is essential 
•    Excellent IT skills including experience with all Microsoft packages, Agresso, Windows Server
•    Ability to provide remote technical support
•    Advanced understanding of IT systems sufficient to carry out day to day maintenance of IT
•    Has the ability to crystalize IT vision to match with the whole business vision.
•    Proactive in identifying and resolving challenges
•    Should have no difficulties for travelling within Syria
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities 
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Child Safeguarding:
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Safeguarding our Staff:
The post holder is required to carry out the duties in accordance with the SCI SARWE policy
Health and Safety:
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.
“Save the Children does not charge any fees or request any form of payment at any stage of the recruitment process”