MSSQL Database Administrator
Amelia
MSSQL Database Administrator
Amelia
Enterprise AI platforms for digital agents
The MSSQL Database Administrator (DBA) is responsible for providing database technical support for ALL client databases in multi-environment (production to non-production).
As part of operations support, DBA is expected to work in 24x7 support model.
It is extremely important to understand and be aligned to the ITIL process while delivering the Operational support service to our client.
Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests,fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g: database backups, maintenance,monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
This MS SQL Server DBA role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keepthem updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
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