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VML

Global marketing automation, personalization, and CRM

Associate Director - AEP Martech Technology Strategy

Technology & Systems ConsultingConfirmed live in the last 24 hours
Full-time$75k - $180k

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Systems, Marketing, Business, Strategy, or a related field is required.
  • At least six years of experience in technology strategy, marketing technology strategy, digital transformation, business analysis, consulting, or enterprise platform delivery is required.
  • Experience supporting or shaping enterprise technology roadmaps across multiple teams, platforms, and stakeholders is required.
  • Strong knowledge of Martech ecosystems, including customer data platforms, customer relationship management, personalization, analytics, customer journey orchestration, media activation, content operations, and data governance is required.
  • Experience with Adobe Experience Platform, Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Experience Manager, Adobe Target, or Salesforce Marketing Cloud is required.
  • Experience defining audience frameworks, segmentation logic, taxonomy standards, journey triggers, suppression rules, activation requirements, and measurement expectations is required.
  • Ability to support cross-functional or multi-partner programs, facilitate working sessions, and influence through clear analysis and communication is required.
  • Strong written and verbal communication skills and ability to translate complex technology considerations into clear business-facing materials are required.

Responsibilities

  • Support the end-to-end Mazda Martech roadmap across customer data platforms, customer relationship management, personalization, content operations, taxonomy, analytics, media activation, and data engineering.
  • Translate Mazda’s business priorities and customer experience goals into workstream plans, requirements, roadmap inputs, and fundable use case detail.
  • Develop analysis and recommendation materials supporting build, buy, partner, defer, or stop decisions across the Martech ecosystem.
  • Identify risks, dependencies, trade-offs, and decision points early, and escalate them with context and recommended paths forward.
  • Support strategy and ongoing optimization for Mazda’s Adobe Experience Platform and Real-Time CDP program.
  • Define audience frameworks, lifecycle segmentation, suppression logic, activation requirements, and measurement expectations.
  • Ensure audience definitions are consistent across customer relationship management, paid media, personalization, analytics, and reporting.
  • Partner with data engineering and platform teams to validate feasibility, data readiness, identity logic, and activation dependencies.
  • Support Mazda’s enterprise taxonomy program, with Claravine serving as the system of record for naming, metadata, campaign classification, and audience definitions.
  • Help define and maintain governance standards across Claravine, Adobe Experience Platform, Real-Time CDP, Adobe Journey Optimizer, Adobe Experience Manager, Customer Journey Analytics, Salesforce Marketing Cloud, media platforms, WPP Open, Domo, and reporting tools.
  • Establish naming conventions, metadata standards, decision rights, approval processes, versioning, and change management for taxonomy and audience governance.
  • Ensure taxonomy supports activation, reporting, measurement, personalization, AI classification, and long-term scalability.
  • Support the strategic direction for Mazda’s customer relationship management and personalization roadmap across owned channels and customer journeys.
  • Translate priority moments into use cases with clear owners, dependencies, triggers, suppression rules, success metrics, and platform implications.
  • Connect segmentation strategy to measurable outcomes such as lead quality, conversion, service engagement, loyalty, retention, and sales lift.
  • Serve as a Martech Technology Strategy partner across Mazda Marketing, Digital, IT, Legal, Data Privacy, Analytics, Media, and related stakeholder groups.
  • Coordinate work across VML, WPP Media, WPP Choreograph, Shift Digital, Adobe, TransUnion, Salesforce, and other ecosystem partners.
  • Partner with client, strategy, and delivery leadership to support roadmap decisions, maintain alignment, and build trust across teams.
  • Facilitate workshops, roadmap reviews, retrospectives, and executive alignment sessions that turn complex inputs into a clear plan.
  • Define the measurement framework for customer data platforms, customer relationship management, personalization, media activation, taxonomy, and content orchestration.
  • Partner with analytics and reporting leads to connect platform activity to business outcomes.
  • Support value-realization narratives for executive forums, steering committees, quarterly business reviews, and roadmap funding conversations.
  • Identify opportunities for influenced revenue, expanded scope, reusable assets, partner motion, and broader WPP Enterprise Solutions value creation for review with senior leadership.
  • Provide day-to-day guidance and support to Martech Technology Strategy resources across customer data platforms, customer relationship management, personalization, taxonomy, content pipeline, and orchestration as assigned.
  • Help maintain the quality bar for roadmaps, use case maps, operating models, taxonomy frameworks, business requirements, recommendations, and points of view.
  • Mentor supporting team members in business analysis quality, stakeholder communication, platform context, and client-facing delivery practices.
  • Contribute reusable frameworks, account learnings, and thought leadership to the broader Technology Strategy practice.

Desired Qualifications

  • Experience in automotive, retail, financial services, or another multi-tier, data-intensive industry is preferred.
  • Experience with Mazda, MNAO, or automotive manufacturer/dealer ecosystem operating models is preferred.
  • Adobe certification or equivalent expertise across Adobe Experience Platform, Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Experience Manager, or Adobe Target is preferred.
  • Experience with Claravine, Domo, TransUnion, LiveRamp, The Trade Desk, DV360, Meta, Google Ads, Salesforce CRM, or WPP Open is preferred.
  • Experience designing taxonomy councils, governance models, change management processes, and platform adoption frameworks is preferred.
  • Working knowledge of privacy, consent, profile stitching, deletion chain, and audience activation considerations is preferred.
  • Experience with content supply chain or creative automation platforms such as Adobe Workfront, GenStudio, Frame.io, Bynder, or Brandfolder is preferred.
  • An advanced degree in a related field is preferred.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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