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Wifinity

Managed wireless network design and deployment

Field Operations Engineer

Telecom & Utility Field ServiceConfirmed live in the last 24 hours
Full-timeSouth Croydon, UKNo salary listed

About the Job

Requirements

  • A full UK driving licence is required.
  • Previous experience in a field engineer or field network engineer role is required.
  • Willingness to travel and stay overnight across the UK to meet business needs is required.
  • Availability to participate in the on-call rota is required.
  • Strong written, verbal, and information and communications technology skills, including the ability to maintain accurate systems and reports, are required.
  • Experience in client-facing roles with demonstrated customer-service ability is required.
  • Ability to work flexibly as part of a team and independently to deadlines is required.
  • Proficiency using NetBox to locate site and device information and identify services used at a location is required.
  • Experience with Ruckus, Cambium, and MikroTik is required.
  • Ability to configure switches via command-line interface, including creating switch stacks, tagging virtual local area networks, setting port VLAN IDs, and checking media access control and Link Layer Discovery Protocol tables, is required.
  • Ability to use cnMaestro to assign switches to groups, edit port configurations, and check uptime and resource health is required.
  • Ability to use network controllers to create wireless local area network and access point groups, registration rules, and move access points between zones is required.
  • Proficiency with industry-standard testing tools, including Fluke, optical time-domain reflectometry, Ekahau, and Wi-Fi analysis, is required.
  • Experience with fibre splicing; internal and external cabling; radio link installation; duct rodding; and telephony cabling is required.
  • A good understanding of 3G, 4G, and 5G, GPON, ADSL, VDSL, and PPPoE technologies is required.
  • A sound understanding of Wifinity services, including home networking, the onboarding journey, and hotspots, is required.
  • Experience with packet capture and analysis using Wireshark and MikroTik is required.
  • Experience accessing and troubleshooting via virtual machines, including Ubuntu, is required.
  • Experience creating Supermicro servers, loading ESXi, installing MikroTik cloud-hosted router images, and configuring virtual machine settings is required.
  • CCNA-level networking knowledge is required.
  • The successful applicant must satisfactorily complete a basic DBS check.

Responsibilities

  • Troubleshoot network and client-device issues onsite, including technical and physical issues.
  • Collaborate with Customer Service, Technical Support, and Installation teams to diagnose and resolve issues and activate sites.
  • Analyse network performance, compile reports, and respond to monitoring alerts.
  • Conduct scheduled maintenance and respond to live break-fix faults in the field.
  • Conduct wireless surveys, optimise Wi-Fi, and support compliance with installation standards.
  • Provide technical services for infrastructure installation, including cabling, fibre, cabinets, and switches.
  • Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
  • Audit installation quality and act as the handover acceptance point for installation teams.
  • Create and execute test procedures for cabling, fibre, wireless coverage, and product testing.
  • Investigate and repair faults, liaising with the management team and relevant stakeholders.
  • Maintain accurate records of changes and ensure new hardware and services are integrated into monitoring systems.
  • Maintain workflow process reports and provide technical support.
  • Ensure safe working conditions and compliance with health and safety standards.
  • Train and support Field Engineering staff where appropriate.
  • Onboard devices; create device groups, networks, and zones; synchronise devices; and edit port configurations.
  • Upgrade switch firmware locally and via remote protocols.
  • Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
  • Run diagnostics, including ping and IP scans, and configure DHCP options.

About the Company

Wifinity

Managed wireless network design and deployment

Wifinity delivers bespoke, high-speed internet in the UK to multi-tenant sites and locations where standard broadband isn’t practical, such as holiday parks, student housing, build-to-rent developments, and public-sector buildings. It designs, installs, and operates wireless and wired networks and offers flexible broadband options, including short-term passes and ongoing subscriptions, managed through its own cloud software platform. The company differentiates itself by serving challenging environments and MDUs, and by growing through acquisitions and a management buyout. Its goal is to provide practical, affordable internet access with end-to-end network management for underserved or complex sites.

Company size
201-500
Company stage
Debt Financing
Total funding
$54.8M
Headquarters
London, United Kingdom
Founded
2007

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