Account Manager - Local Payments

What you'll do

• Identify, approach, and onboard new merchants across various industries onto our payment services (POS terminals, QR payments, e-wallets).
• Build and maintain strong relationships with existing merchants in Cebu and the surrounding area to drive usage, retention, and satisfaction.
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
• Collaborate with internal teams (product, tech, operations) to support smooth onboarding and integration.
• Serve as the main point of contact for merchant queries, support, and escalations.
• Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities within your territory.
• Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space.
• Represent the company at local merchant and industry events across Cebu and the Visayas as needed

What we expect from you

Bachelor's degree in Business or a related field.
2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
Proven experience closing deals and managing a high-volume portfolio.
Excellent communication, presentation, and negotiation skills.
Customer-focused mindset with a strong drive to exceed targets and KPIs.
Self-starter with strong organizational and time management skills, comfortable working with some autonomy in a regional territory.
Ability to coordinate with international partners and stakeholders.
Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Based in Cebu or willing to relocate; familiarity with the local merchant landscape is a plus.
Willingness to travel within Cebu and the Visayas for merchant visits.