Technical Recruiter

Direct Communications has launched mobile services in approximately 60 days using gaiia's AI-driven OSS/BSS platform. The company, which migrated its broadband operations to gaiia in 2025, integrated mobile services within the same operational environment without custom development. The launch allows Direct Communications to offer mobile plans through its existing broadband checkout process, where customers can add mobile services, port numbers and confirm eSIM compatibility. Customer service representatives manage both services through a single interface, whilst subscribers access unified account management and consolidated billing. The deployment avoided separate system integrations by using gaiia's workflow engine for activation and service management. According to CEO Tim May, managing mobile within the same platform as broadband reduced operational risk whilst maintaining a unified customer experience.

The Junction Internet migrates operations to gaiia to fuel fiber expansion. March 11, 2026 The Junction Internet has successfully migrated to gaiia, modernizing its customer experience, field operations, and automation capabilities ahead of a major ARPA-funded fiber expansion in 2026. With an established fixed wireless footprint with tower sites across Oklahoma & Kansas, The Junction Internet is now aggressively expanding into FTTH. To support that growth, leadership invested in a unified software platform capable of scaling with the business. Today, gaiia powers billing, customer management, field service, online checkout, and network monitoring, giving The Junction Internet a single operational foundation built for long-term expansion. Investing in a platform built for growth. For The Junction's leadership team, the decision was about more than replacing systems. It was about creating the operational backbone for the next phase of the company. As fiber construction accelerates, the team wanted to modernize how customers sign up, automate more of the lifecycle, and equip staff with tools designed for efficiency. A digital-first signup experience. Junction replaced its legacy website flow with gaiia's white-labeled checkout. Instead of collecting an address and routing prospects to callbacks, customers now complete a full self-serve checkout experience. They can check availability, select plans, create accounts, and submit payment in a single streamlined process. "We eliminated a lot of friction. Customers don't want to wait for a callback anymore. They want to check availability, choose a plan, and move forward immediately. Now they can." - Ben Sooter, CIO, The Junction Internet The new checkout also provides visibility into abandoned orders, allowing Junction to capture leads and manage marketing opt-ins directly within the platform. Referral-driven expansion. As part of the launch, Junction introduced automated referral codes embedded in the customer portal. Subscribers can now easily share service with friends and track rewards. What was previously informal word-of-mouth is now structured and measurable, supporting organic growth as the company expands its footprint. Automation at the core. A key area of excitement for the team has been gaiia's Workflow Engine. From activations to notifications and delinquency management, Junction is building automation directly into its operational processes. Rather than relying on manual steps or external tools, workflows now coordinate provisioning, communication, and account updates inside one system. By embedding automation into daily operations, Junction is positioning itself to scale efficiently as fiber deployments increase. Ready for the next chapter. With a significant fiber expansion underway, Junction has ensured its software will support its ambitions rather than constrain them. By consolidating customer management, automation, and field operations inside gaiia, the company has built a scalable operational foundation that supports both fixed wireless and fiber services. As new infrastructure comes online, the systems supporting it are already built to handle growth. March 11, 2026

LymeFiber expands New Hampshire community broadband footprint with gaiia. 4 Marzo 2026 Modern OSS/BSS platform supports seamless fiber rollout and operational scale DALLAS-(BUSINESS WIRE)-gaiia, an AI-driven OSS/BSS platform provider for internet service providers (ISPs), today announced that LymeFiber has migrated and gone live with gaiia as its operations platform to power its symmetrical fiber network serving Lyme, New Hampshire. The launch reinforces gaiia's role as the operational backbone for new market fiber deployments. As fiber operators expand into new communities, many are facing growing operational complexity. Legacy OSS/BSS systems, often struggle to support automation, real-time actions, and cross-team coordination. In today's environment, operational efficiency directly impacts revenue realization and long-term ROI, making platform flexibility and speed increasingly critical at launch. LymeFiber leverages gaiia to support subscriber onboarding, billing, provisioning, and day-to-day operations within a single environment. The platform enables branded online checkouts with address-based qualifications, integrated billing and CRM, and inventory management. Subscribers can check availability, schedule installations, and manage accounts online, while internal teams gain clearer visibility across departments and fewer manual handoffs. As part of the deployment, gaiia integrated with Calix SMx and Calix Service Cloud to support automated provisioning, and with Vetro for address validation and service qualification. The go-live also included migration of customer accounts, billing data, inventory, tickets, and workforce records through a structured cutover process. Launch Highlights: * Automated provisioning through Calix SMx and Service Cloud * Address-based service qualification via Vetro integration * Full migration of customers, billing, and operational data "Connecting Calix and Vetro in a single platform was important for us," said Adam Gaston, CIO, Mac Mountain LightCraft. "gaiia's integrations and workflows have given our team the visibility to operate efficiently and deliver a better customer experience." "Each successful launch builds on the last," said Marc Campagna, CEO of gaiia. "We're seeing strong demand from operators who want a modern operational framework that supports both speed to market and long-term growth. About gaiia gaiia is a modern OSS/BSS platform designed to replace legacy, gated systems with a flexible, AI-driven system of action. The platform supports billing, CRM, operations, and automation in a single solution, enabling CSPs to streamline workflows, improve customer experiences, and scale efficiently. Press Contact: Christy Barbaran Connect2 Communications for gaiia [email protected]