Nawy Real Estate

Prop tech brokerage and home financing

Community Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeAl Maadi, Maadi, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Communications, Finance, Economics, Business, or a related field is required.
At least 2 years of experience in customer support, community management, or a similar role is required.
Excellent verbal and written communication skills in both English and Arabic are required.
Very strong numerical skills are required.
Good Excel knowledge is required.
Proficiency with social media platforms, community management tools, and customer relationship management systems is required.
The candidate must be able to manage multiple priorities in a fast-paced environment.
Problem-solving skills and a proactive, empathetic approach are required.

Responsibilities

Act as the primary point of contact for community members, responding promptly to inquiries through chat, calls, social media, email, and online forums.
Engage with customers to build positive relationships, answer questions, and provide support related to the company's services.
Monitor community platforms to maintain a positive and supportive environment, address concerns, and escalate issues when necessary.
Identify trends in community feedback and report insights to internal teams for continuous improvement.
Assist customers with account issues, technical difficulties, and other concerns by providing clear and effective solutions.
Troubleshoot customer issues and collaborate with internal teams to resolve problems promptly.
Collect feedback from the community to understand members' needs and pain points.
Prepare reports on community engagement, common issues, and suggestions for enhancing the customer experience.
Contribute to creating and maintaining FAQs, guides, and other self-service support resources for community members.
Regularly update the knowledge base with new information as products or services evolve.
Assist in organizing and executing virtual or in-person community events, webinars, or meetups to foster engagement and build relationships.
Support promotional efforts for events and participate as a company representative.
Create, print, and complete contracts and reservation forms for property investments.
Manage signatures and stamps for necessary documents.
Handle courier services for document delivery and ensure timely processing of paperwork.

Desired Qualifications

Experience in the real estate, investment, or technology industry is preferred.
Familiarity with online forums, social media strategies, and community engagement best practices is preferred.
Experience organizing and hosting virtual events or webinars is preferred.

Community Support Specialist

Nawy Real Estate · maadi, Egypt · Full-time · Posted 2026-10-18

Workplace: on_site

Department: Nawy Shares

Description

We are looking for a dedicated and enthusiastic Community Support Specialist to join our Fintech team.

This role involves engaging with our community of clients and investors, providing exceptional support,

and ensuring a positive experience throughout their journey with us. The ideal candidate will be a

proactive communicator, problem-solver, and brand ambassador who can foster strong relationships

within our community.

Key Responsibilities:

Customer Engagement:

Act as the primary point of contact for community members, responding promptly to inquiries through various channels, including chat, calls, social media, email, and online forums.
Engage with customers to build a positive relationship, answer questions, and provide support related to our services.

Community Management:

Monitor community platforms to maintain a positive and supportive environment, addressing concerns, and escalating issues when necessary.
Identify trends in community feedback and report insights to internal teams for continuous improvement.

Support and Problem Solving:

Assist customers with account issues, technical difficulties, and other concerns by providing clear and effective solutions.
Troubleshoot customer issues and collaborate with internal teams to resolve problems promptly.

Feedback Collection and Reporting:

Collect feedback from the community to understand their needs and pain points.
Prepare reports on community engagement, common issues, and suggestions for enhancing the customer experience.

Knowledge Base Management:

Contribute to the creation and maintenance of FAQs, guides, and other support resources to empower community members with self-service tools.
Regularly update the knowledge base with new information as products or services evolve.

Event Coordination:

Assist in organizing and executing virtual or in-person community events, webinars, or meetups to foster engagement and build relationships.
Support promotional efforts for events and participate as a representative of the company.

Legal Documentation and Compliance:

Create, print, and fill in all contracts/reservation forms for property investments.
Manage signatures and stamps for all necessary documents.
Handle courier services for document delivery and ensure timely processing of all paperwork.

Requirements

Bachelor’s degree in Communications, Finance, Economics, Business, or a related field.
2+ years of experience in customer support, community management, or a similar role.
Excellent verbal and written communication skills in both English and Arabic.
Very Strong numerical skills
Good excel knowledge
Strong interpersonal skills with a passion for helping others and building relationships.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with social media platforms, community management tools, and CRM systems.
Problem-solving skills with a proactive and empathetic approach.

Preferred Skills:

Experience in the real estate, investment, or tech industry.
Familiarity with online forums, social media strategies, and community engagement best practices.
Experience organizing and hosting virtual events or webinars.

Apply

Apply at Nawy Real Estate

About the Company

Nawy Real Estate

Prop tech brokerage and home financing

Nawy Real Estate operates in Egypt as a prop tech service that combines real estate brokerage with property financing to help families buy homes. Its Move now, Pay later option lets buyers move into a property immediately and pay over up to 10 years, funded through commissions from sales and financing. Technology streamlines the home-buying process, with properties in prime locations such as 6th of October City, Ain Sokhna, and Al Alamein, often in luxury compounds. Differentiation comes from pairing brokerage with financing in a single offering and a flexible payment plan tailored to Egyptian families, aiming to broaden home ownership.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $101M
Headquarters: New Cairo City, Egypt
Founded: 2016

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